Horrible, I'd give less stars or even negative if possible. Upon arriving (drive thru) an employee told us that they were accepting cash only, no coupons or discounts of any kind, and doordash orders could go in front of us despite already waiting in line for 10+ mins. They then rattled off several dozen items that they were out of. LITERALLY DOZENS. They were read off so fast it was impossible to understand much less remember everything. After we (wife and I) settled on our food, ordered, and payed, we pulled up to the second window only to be informed they were also out of drinks. How is that even possible? Every single fountain drink is empty? Along with the freezes? Even the specialty drinks? How is this even possible? How do you not have water? How are they cleaning? What are the employees drinking? We had to get our money for the drinks refunded, keep in mind we paid in cash. They then informed us that they were out of change (coins). Which means that one of my refunded drinks costing $2.89, I got back $2.00 flat for. So basically I had to pay a dollar for a drink I didn't get. Multiply that times 2 to include my wife. Lastly when I asked for mild sauce, they laughed, said we're out of that too, and closed the window before I could respond or ask a follow-up question. Very strange experience. Also bad, but unusually strange. It was as if they were preparing to go out of business or close down for renovations. I don't know this, only explanation I have as to why Taco Bell would be out of 75% at least of their menu plus drinks entirely. -13 stars (negative...
Read moreWell we were going to a hometown location till it got so bad we changed to this 741/springboro pike location. We had gone there sometime ago and it was so bad, everybody stop going there. Now after returning, we are at a loss as to where to go now. Last night was the worst and what few other customers that were there indicated their disappointment as well. First of all, no one was up front to take orders and there was 5 people already in line before us. When the person did come to take orders, she was not friendly at all. Didnt smile, didnt greet properly, didn't offer the senior discount, and didn't say thank you after we paid our bill. So we get our drinks and go to set down till food gets ready but literally not one table was clean. And not just minor filt, but covered. Floor was full of dropped food and trash. It was pitiful. I said oh my gosh, this is horrible. The only couple seated, replied with her disgust also. I couldn't get an employees attention to ask for a cleaning of some tables but gave up and got napkins and water from drink area, to clean off a table for us. We sat and waited for longer than it should have taken, for our order. Other customers in line were getting upset on the wait time as well. So after this time, we will be looking for a different location for our tuesday visit at Taco Bell. It just seems like we are done with giving them second, third or fourth chances....
Read moreThey're open late I guess that's a pro the cons are many more than the pros can be such as rude service they can't get the order ever right you have to wait 15 to 20 minutes at the window like tonight that's how long we waited that's bad 4 no one there inside or out there was no line why did it take that long to make something?! They didn't make the order correct but that's usual I give him the benefit of the doubt because it's on my way home but so far every single time I stop there something is wrong with the order. This is my last time going to that location. The other location for Taco Bell is on Central otherwise known as 725 in the shopping center that has a Big Lots never go there we've been there a few times and every single time have gotten food poisoning so we quit going the only one that's normal and nice friendly service usually gets orders correct is the one in West Carrollton so he want great Taco Bell don't want to put up with a fight and don't want to get sick I would suggest to take the extra time to get over to the West Carrollton one no I don't work there no I don't know anybody there I'm a food critic it's my job I get paid for it and I know what I like and I don't like I really don't like Taco Bell it's one of my least favorite since they first opened up their doors but if I had to pick one it would be the West...
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