Geek Squad — Local services in Miamisburg

In order to upgrade the RAM of my Acer Predator Helios 500 to 64GB, it was required to disassemble the laptop completely; the whole cover and all heatsink and fan should be removed, the whole wiring must be detached, the mainboard should be removed to reach to the back of the keyboard where those two memory slots located. If I did not do that, the maximum ram expansion would be only 32GB by using the other two slots located just under the plastic cover. I contacted Acer and asked about the RAM expansion up to 64GB. They wanted me to reset the laptop to the factory setting (erasing all my files) and send the laptop to Texas for that. They estimated more than $200 just to install the Ram in those inaccessible slots. I desperately looked for somebody to that for me in the Dayton area for a reasonable price, but I could not find anybody to do that. Although I was not sure the Geek Squad in Mall Dr is capable of such an extensive disassembly project, I just stopped by to give it a chance. A very young and super nice lady named Alex confidently accepted the job. She never asked for any passwords and did not ask me to erase my files and reset my laptop to the factory setting. She said it is going to be ready in a couple of hours. To be honest, because she was very young, I was not very sure that she could do that, but I trusted her anyway. After a couple of hours, she called me and said the laptop is ready. I could not believe that. She did an impossible job for me and just charged me less than a $40. She did a PERFECT job for me; something that nobody in Dayton area could do that and the company in Texas wanted $200 and needed me to either give them all my passwords or completely erase all my files. I can not be more grateful for the job she did for me. I highly recommend the geek squad in Mall Dr and especially Miss Alex for any computer repairs. I wish I could give you 1000 stars...

If I could make it a 1/2 I would. Bought a washer with RED tag which was marked down because it had NO BOX..got it home set it up DID NOT WORK..went to the store had to again deal with RUDE Michael...was told I would have to pay for a NEW washer price or they would come and pick it up. I remembered RUDE Mike told me it was new and had a 1 year warr..so I called the # talked to Diago he said someone would be out Thursday or Friday...waited and waited NO SHOW. So I called back and an appt was set up for 2 weeks later..Doug runs all test..it a motor.. orders it..has it sent to my house and 2 days later it's here..the next available date is Oct 31st. I have to have 3 things removed and check to see if it's cancer...and unless I'm guaranteed an afternoon time like 2pm and later I just TALKED and SCREAMED at this person I could barely understand and she had the NERVE to tell me I have to wait until November 5th...this is unacceptable and I was in sales and customer service for 32 years and I would NEVER treated a customer this bad...I believe it's a bait and switch deal happening.. If anyone needs anything of what they sell PLEASE go somewhere else to buy.. BEST BUY is the WORST and I will be posting on 4 different sites and asking ALL to repost to their friends and their friends and so forth. The ONLY nice people that I've to deal with through this is the delivery guys that came to pick it you by mistake and Doug... but right now he's not responding. .so we'll see. DO GO TO BEST...

went there for my laptop that has full coverage and warranty through the my Best Buy plan that I bought. Because it had a crack in the bottom case that is easily replaceable in the performance of the laptop was slow so they took my charger when they sent the laptop out because they did not have one. And they recommended, I got it shipped to my address. In 2 weeks later, I got the laptop back without a charger, and with the crack still in the bottom case so I had to waste another 2 hours out of my day to bring it back there for them, just to say, we gotta send it back out. Geek squad at Best Buy is an absolute joke. The service is terrible. The person I spoke with is terrible. Just to send out my laptop, it took him almost an hour and a hour and a 1/2 to get the paperwork done. I went back and said after I got the laptop back and it was not fixed that I want a new laptop through the warranty since they are not able to obviously repair it. And they told me that's not an option, and that my laptop is now gone for another 2 weeks when I need it for my school. They don't care about you and I do not recommend geek squad to anybody. I guarantee that I'll get my laptop back with the same problems as I sent it out with for the second time. What a...