Homewood Suites by Hilton South Dayton Miamisburg — Hotel in Miami Township

Never Again!||Our experience with this hotel was disappointing from the very beginning. Even before we arrived, things started off on the wrong foot. When we booked, we were thrilled to find a room that claimed to accommodate five guests. I even called the hotel directly to confirm how that was possible, given that the room listed only a king bed and a sofa bed. I was told a rollaway bed could be provided, which sealed the deal for us, so we booked.||Fast forward to just three days before our arrival: I called again to request that a rollaway be added to our room, only to be told that the hotel does not offer them. I explained that we were told otherwise when we booked and that we would not have reserved this room had we known the rollaway wasn't truly available. The staff member on the phone had no real answer.||I then contacted Hilton's 800 number, and the representative agreed that a room with only a king bed and a sofa bed shouldn't be listed as sleeping five. She called the hotel on my behalf and, upon returning to the call, informed me that their rationale was that three people could sleep in the king bed. Not exactly the solution we were expecting. She kindly attempted to escalate the issue to her supervisor in hopes of finding us another hotel in the area, but unfortunately, there were no alternatives. So we decided to make the best of it and go through with our stay.||Big mistake.||As soon as we stepped into the hallway leading to our room, after a frustrating moment trying to figure out which direction to go due to the complete lack of signage, we were immediately overwhelmed by a foul, lingering odor. It was a potent mix of wet dog, mildew, and dirty socks. When we finally located our room, just opening the door was a challenge in itself, it required throwing our full body weight against it to force it open. That initial experience set the tone for what turned out to be one of the most disappointing Hilton stays we've ever had.||The room itself was filthy. I ended up scrubbing the floors with a washcloth and soap because they were so grimy. The bathroom floor was even worse, the white washcloth turned black. The bathtub was so slippery that my daughter fell, and we had to line the bottom with a towel for safety.||There were dirty dishes left in the dishwasher, and at 1 a.m., the microwave literally fell apart, sending pieces crashing to the floor. A room advertised to sleep five had just two towels. The pillows were as flat as cardboard, and the air conditioner was so loud that it woke everyone up every time it cycled on.||Another unsettling experience was witnessing one of the housekeeping staff being accompanied by someone who was clearly not an employee. This individual was not in uniform, was sprawled out on the dirty hallway carpet, eating food, and watching videos on their phone at full volume, all while the employee was supposedly cleaning rooms. It was completely unprofessional and made us extremely uncomfortable. We immediately opted out of housekeeping service for the remainder of our stay, as we didn't feel secure knowing that unauthorized individuals might have access to our room.||At checkout, we were asked how our stay was. I shared all of these concerns with the front desk and was told a manager would follow up. No one ever did.||This hotel is definitely not up to Hilton standards. It's in need of serious attention, both in terms of cleanliness and customer service. I hope this review helps others make a more...

A couple people I interacted with were very nice. This was at check-in time and at check-out time.

The reason for the low rating is not because of those two individuals I interacted with but with the hotel in general as it seems people there are extremely lazy.

I have stayed at quite a few hotels and have always had a decent experience but this one was very below average.

The basics for guest experience is not there. Coffee that is provided 24/7 was never hot. When I arrived from a long drive I checked in and while I was waiting to be checked in I went to get a cup of coffee which was empty. I asked to have it filled and what was provided was barely warm and they replaced the empty with this one.

The next day I went to have another cup and this was empty. I didn’t even ask to have it filled this time.

When checking out, I tried once more and again this was ice cold coffee.

About the room I reserved: Checking in, I was shown where the restrooms were and the elevator. Took the elevator to the fourth floor and I couldn’t find the room. I thought I was crazy, so I walked twice up and down and couldn’t find it. Check the Hilton application on the phone to be sure the correct number was written on the card given and it was accurate. Went back down to the lobby to be told there was a second elevator for the other half of the building. This made absolutely no sense to me and never experienced something like this before.

Elevators are slow and very dated and seemed as it could be stuck at any moment.

The hallways are much darker, dated, and with lack of lighting despite being midday.

The room was much smaller than I expected for a suite at homewood and cleanliness was lacking.

The floors felt barely cleaned, cabinets had some dirt/crumbs inside it next to plates.

Air conditioning ventilation had lots of dust on it.

Refrigerator sounded as it was about to stop working at any moment.

The shower head was deafening with certain options switched to, or some barely working with reduced water output /pressure. Every time you turn on the shower rust colored water would come out for a few seconds before turning clear. The curtains in the windows are dirty and seem to not be cleaned for quite some time.

Due to this experience so far I refused to try the breakfast that is provided.

Parking lot has a lack of cameras that I noticed. Designated parking for diamond members did not exist.

Pool area was closed despite water being in the pool and it being summer of course.

For $150+ a night night I expected much much better. I have stayed at other Hilton branded hotels for cheaper and have always had great quality and service. For what I was experiencing, the rate per night should of been less than $50 a night.

I stayed 1.5 nights and left immediately. I will never be coming back and to...

They say you can tell a lot about a business by how it treats it's employees. I own a painting business and received a call stating the renovations at this hotel were behind schedule and could I please help as soon as possible. We agreed on payment terms for one days work and I took a 4 man crew there the next morning. Upon arrival it was immediately evident that the project was in disarray. We worked on site until 9p.m. and received a lot of kudos before leaving....not only for the work we did but before leaving I also discovered faulty plumbing work on the top floor that had flooded a room and uncorrected would have flooded the whole floor and caused substantial damage to multiple floors. That night I spent several hours putting together a workflow that would get/keep the project on track for completion along with a bid for the painting contract and an invoice for the work done. This was at the end of December and I have heard NOTHING from them since except that another contractor had been awarded the contract. I still have not received payment for services rendered. I have made 16 attempts including text, phone calls, e-mails, facebook messaging, making a trip to the worksite and e-mailing Hilton Corporate. Nothing. The only information I obtained was from one of the workers on site who told me the project manager had changed. It seems obvious no one is interested paying for the work we did. This reminds me of claims about another hotel developer who is purported to have made his fortune off the backs of the contractors by engaging their services and never paying them. I don't like to disparage businesses publicly, but am making an exception today. I can write off financial losses, but can't leave this type of treatment unchecked. Support the trades, don't patronize...