DoubleTree Suites by Hilton Hotel Dayton - Miamisburg — Hotel in Miami Township

Where do I start with this hotel. My four kids and I traveled 10 1/2 hours from Alabama. We got to the hotel at 11:30 local time. We went to our room that we had already registered while we were on the road just to find out that the shower would not drain and was leaking all over the floor. I went downstairs to let the front desk know that the shower was leaking all over the place but we were tired so we were just going to go to bed and would skip showers for the night. When I pulled out the couch bed for my son to sleep on I noticed that it was broken due to the fact that I did not want my son to sleep on the floor. I went down to the lobby and once again spoke to the front desk, receptionist and let him know about the broken bed. He then took me to another room to show me Another room where that bed was also broken. I went to my room and started packing my bags because he said he had a room that was ready for me so my kids and I moved rooms at 12:30 at night after driving all day just to find out that that bed was also broken. He asked me what I wanted to do. I said I would like to speak to the manager in the morning, I am exhausted from traveling all day and just want to go to bed. The next morning at zero 9:30 the bedroom, phone rings and the manager says are you the one that complained about the beds and the shower? I replied yes I need to come downstairs and talk to you, but we are tired because your hotel kept us up all night moving rooms she said“don’t worry about coming down here because you are leaving the hotel“ I said what do you mean I’m leaving the hotel. She said you are no longer welcome here. I asked why I was no longer welcome and she said because I had seven people in my room I said what do you mean? I have seven people in my room. it is myself and four children. She did not believe that I only had myself in four kids in the room so I got all my kids out of bed, lined them up and took them downstairs. I asked the manager to please count. She counted and said no you have more people in your room. You are to leave the hotel at once. I tried to inform her that I do not have anyone else in my room and we are exhausted from traveling all night, and I have no desire to pack all of my children’s things and move to another hotel. I then called the diamond helpdesk for help where she told the diamond helpdesk that I was requesting to leave the hotel. The diamond helpdesk got me another hotel offsite where I still had to pack all of my things and move my children across town to another hotel. I was only there for a few hours and asked the diamond desk for a refund. The diamond desk said that they would give me a refund on that night and would not be charged for the rest of the week that I had booked at that hotel The next day I got a bill from that hotel where they took the money from me anyway anyways, I called the diamond desk and the diamond desk told me that I had to call the manager at that at this hotel and ask for my refund. I explained to the manager once again that they cannot charge me for an entire week when they in fact kicked me out of the hotel for no reason the manager told me that if I called back, she would call the police and she would have me arrested for Harassment and asking for money back for week that I did not stay. I called the Dimond desk told them What was going on and they refunded me all of my fun money and got me some points on my Hilton diamond account. However the Hotel still got all of the points for the week and the Hilton diamond desk is the one that shelled out the point do not stay at this crooked hotel not only do the showers not drain. The beds are broken. It is filthy. It smells and it is a horrible hotel in general management. Will not take care of you if there is any issue And they do not care about you. The only thing this Hotel cares about is the money please please please stay elsewhere. There are nicer hotels in the area just a few miles down the road that are the same price if not cheaper do yourself a favor and stay away from this horrible, thieving...

I will start with my friend’s experience. They put her in a room under renovation: debris outside the door, dirty door, and construction mess inside the room. They then put her in a room with a non-functioning toilet. When they tried to fix it, toilet water went all over the floor. They then put her in a third room. Upon our check-in, the two-double-bed room that we had booked 2 months ago through our sports booking program was not available, but they could give us a 1-king-bed suite. This was not really an option for our family and sleeping arrangements. They did eventually find a 2-double-bed suite, but we found it had a dirty towel in the closet, a donut under the bed (found and eaten by my dog) and splashes of fecal matter dried to the toilet seat. We had to resort to the 1-king-bed suite with a pull-out couch. I asked the front desk attendant if we could be compensated, but he was limited to $15. That was not acceptable, so I would have to wait to talk with a manager who would be on duty the next day. The attendant also said that they could move us to a different room the next day when one opened up. I called the next day from the tournament to ask about changing rooms. They said they would check into it when I arrived back at the hotel. Upon our return, they offered to give me a second room for free: the room with the bad toilet that my friend had moved out of. I asked if they had fully cleaned the room. They hadn't yet at that point, but the attendant said they would. However, given what I’d seen so far, I wasn’t comfortable with this and so we turned it down. The attendant then offered me a different second king suite room, farther down the hall. At that point, however, I wasn’t comfortable in this hotel having my family split and my husband not in the same room as me. So, we settled for sleeping in the one king suite we had the night before without adding a second one. Room issues: The tub floor was squishy, so there must be water between the tub and floor; the light around the vanity flickered; the pull-out couch was nearly impossible to lay out (as it also was in the first room we were in); and when I requested a bedding set for the pull-out, I wasn’t given any sheets, just a pillow, blanket, and a mattress pad and had to go back down and ask for sheets–they gave me just one. As other reviewers have stated, there were no cookies, but I wouldn’t have eaten cookies from this hotel anyway. As we had to check out the next day before a manager would be in, the front desk attendant said they would have the manager call me when they were in. As a side note, the front desk attendant very visibly had the book The Subtle Art of Not Giving a [F-word] on the desk in front of him. I’m familiar with the book and take no issue with the premise of it. However, having this visible in a customer service role is horrible optics. Later that afternoon (Sun, May 26, 2024), the manager did indeed call me. She said she could comp me 15% for the first night. I asked if that was the best she could do. She said she could do 20% and that would be it. I asked if she could comp me one of the nights entirely. She said she could not, as they had offered me an additional room and I had turned it down. The manager also stated that she had already waived one of the pet fees for me. (We had our 2 small dogs with us.) She said the policy is up to 2 pets, but it’s $50 for each pet for the duration of the stay. I’ve never seen a hotel with a fee per pet. Therefore, later that day, I called the hotel and inquired about this policy. (May 26, 2024 at 7:30 p.m.) The front desk attendant told me it was 2 pets max, $50 flat rate for BOTH pets for the duration of the stay. I asked again to be sure the one fee covered both pets; he again said it did. So, either the manager was giving me false information to assuage my frustration or the front desk attendant was giving me false information, thinking it would make a sale.

Congratulations, Hilton Doubletree Hotel in Miamisburg—World’s...

We got a block of rooms here last month for our wedding, and this was the one major thing that went wrong with the day. The renovations are beautiful, and we are Hilton Grand Vacation Owners and Silver Club Members, so we were happy to book our block of rooms here... we thought that we could come away with lots of points (club members get a point for every dollar their guests spend on rooms in a block) and would be able to trust the Hilton name. We even chose this hotel over another one in the area that provides a free shuttle to our wedding venue, because we trust the Hilton name so much (yep, we bought our own shuttle). Well, the blocks kept filling, and no one was telling us. Then, when I would call and mention it, they would say that it wouldn't happen again... and it did. over and over. not only did my guests not get our rate, we also did not get our points. moreover, the list I received from the hotel of our guests accounted for less than half of them, so nearly 20 rooms did not get welcome bags from us. People are flying in and buying rooms; the least I could do is give them a discounted rate and a welcome bag. But they got neither... did I mention that our wedding was on a Monday?? The amount of business we were bringing the hotel for that day should have guaranteed better service. We also had arranged for the bar to be open late on the day of the wedding (again, good for our guests, great income for their business). Not only did that information apparently not make it to the actual staff of the hotel, but the man working at the front desk threatened to call the police on my father in law for opening his own bottle of wine in the bar. he didn't apologize to us until AFTER we explained that the bar was still supposed to be open, and how were we to know that you can't drink in the lobby area?? Why not tell us in a respectful way? All this business we're bringing you, and you yell at a 60 year old man like he's a drunk teenager and don't hear him out? At least that guy apologized, because when we reached out with all of these complaints to the General Manager, he only thought to say "the bar WAS open late for you until 2." Yes. It was. The night BEFORE my wedding. And only until midnight. My father in law paid the last tab, and the charge went through at midnight. Also, when people were checking in, they were told the wedding party was on the first floor... I'm the bride and I was on the third. Clearly they didn't really care who the wedding party was, and made no extra effort to make it special for us. In fact, our officiant was moved out of his room at 10am on the morning of the wedding because they just HAD to re-do the carpet in his room! Why would you book him in that room in the first place??? And 10 am on the day of the wedding???? I'm not one to post bad reviews generally, and I really actually found much of the staff to be kind, including Gena from group sales (very sweet, but this experience did not go well). One of the front desk women actually ran bags to rooms that weren't accounted for in our block and tried to push our cheaper rate through the system for them! Another front desk employee, however, was completely unhelpful when I called to say that I think we had two rooms booked under our name but we had only meant to make one reservation... he never did just tell us how many rooms we had. It wasn't until later when we saw that we were charged for a second room that it made any sense. But like I said, most of them were kind, just either not informed or not that great at providing the services they said they would. I just wish that they had all followed through on what had been promised to us. It would have saved us a lot of stress on the most important day of our lives. Brides, if you are getting married at Canopy Creek, I would encourage you to book with the hotel...