GUESS Factory — Local services in Michigan City

I went in to shop. They had a sign said 50% off when I got inside turns out most of the items were only 20% off, but that is not the worst part the people inside follow you around constantly asking can I help you with anything is everything OK When clearly I’ve already told you I’m fine. I think they must have experienced some theft so now they harass innocent customers such as myself. I like to zone out focus on bargains and deals etc… but since they apparently assume everybody steals your constantly interrupted and followed around like thieves are it’s very insulting. Anyway I asked to try something on and the young lady insist on grabbing my items to put them in the room. Now mind you it’s not like I have this huge purse or I’m giving vibes or any of that but When I told her I can carry it myself she almost snatched it out of my hand, which cleared up my assumption that they think everyone steals. Normally this wouldn’t bother me if it was on a decent level I mean for Christ sake do your job but no exaggeration they follow you around like national security and I’m black I don’t think it was a racial thing I think they need training on how to keep watch out for thieves while treating us honest hard working customers with better customer service, because today It was insane and...

unfortunately I didn't expect that's really hard for such a big brand name to make a return for an item that was bought from the same store few days back very complicated and even impossible!!

I bought few items from them without trying them at the store due to COVID restrictions which everyone can understand

One of the items doesn't fit on me, I came all they way back from Chicago to return it but unfortunately I brought the wrong Guess receipt,

I've waited in the que for more than 40 minutes to enter the store as its black Friday I asked for a retun and the lady on the counter refused my request. By saying our policy does not allow us to do so.

The items was in the original bag with the tag on it and everything was perfect but unfortunately it...

last week , me and my two kids went to GUESS outlet in Michigan city for some clothes . we had the worst customer service , an employee ,her name is Paula , she speaks Spanish as well as English ,told one of my kids to stop going through the clothes if he is not buying anything, that was so rude. i do work in retail, and you never treat your customer like this ,even if they were kids. we will never go back to this store ever. I think you should retrain Paula about customer service. IF THERE IS LESS THAN A STAR I...