My family and I were shopping at the lighthouse place and happen to walk into the Kate spade outlet store. My father-in-law had his service dog with him on a leash. The manager by the name of “Kate” stopped him and told him that dogs were not allowed. My father-in-law explained to her that “he is registered”. He did say this to her, my family and I heard it. She continued to patronize him and responded “that’s nice but he is still not allowed”.
My father-in-law left the store with his service dog and he was distressed by the situation. My mother-in-law and I had to process what just had happened. Later, my mother-in-law attempted to explain to the manager that he was a service dog. Kate said that my father-in-law did not say that he was (Lies). My mother-in-law presented her the service dog registration card and explained that she could have handled the situation better.
My family and I have not witnessed this kind of rejection of entry in this manner. As a manager, “Kate” should have attempted to understand what my father-in-law meant by “registered” before asking him and his service dog to leave. My father-in-law speaks perfect English. I would not want to assume this was a manner of discrimination but her approach was passive aggressive and very...
   Read moreI was in this lovely Kate Spade outlet store last week and the selection of handbags, jewelery, and clothing was terrific! The two employees (Kate & Summer) greeted us when we walked in and offered assistance if needed. I love the new dark green color for fall and purchased a 3 compartment bag that has a ton of room, yet isn't a huge bag. I also picked up a summer bag at 70% + 20% off and will use it in just a few months as our "summer" season is a bit longer in Cali. This was a fun experience due to the great selection and the very friendly, and fun, employees! I'll be back...
   Read moreIf you're looking for a place that has purses, wallets, and clothing. And if you're willing to spend a good amount of money on yourself as a woman, then Kate Spade is the place to go! Beautifully designed handbags and purses! From keychains to cute wallets with doggie faces, a woman's wish, in my opinion. Courteous staff and always a sale to help lower the cost. Go see for yourself and you may just...
   Read more