Southwest General Health Center: Emergency Room — Local services in Middleburg Heights

I had a hypertensive emergency on December 30, 2024 (226/145), so I went to Southwest General Health Center for help. It took hours to be seen (10:30 pm), which is fine, but the way I was treated when I finally got a hospital bed and room was not. I wish I knew the names of the people who "treated" me because I would file a formal complaint. The staff was very nasty to me for no reason at all. I used to be on blood pressure medication up until 2021, but I stopped seeing doctors due to COVID and they refused to refill my prescription and I just never went back. The woman with a mullet asked why I haven't been back to the doctors and was harassing me about it. I wasn't feeling well, and I was sick of her, so I replied "I guess I'm stupid." She laughed and said, "At least he admits it! At least he admits it!" How dare she? After that she left and never came back to my room. They proceeded to give me blood pressure medications through an IV, and they 100% tried to bring it down too quickly. I had a female nurse (not the mullet lady) in the beginning, then a male nurse took over after her shift ended. He didn't give me a pillow or attempt to make me comfortable in the slightest. Much later, the doctor who brought my blood pressure down too quickly came in and I told him how nauseated and bad I was feeling. I didn't understand it at the time, but he asked if I wanted pain killers to "take the edge off," so he must have assumed I was on drugs. How dare he? They had my blood which would have shown I wasn't on anything if he had bothered to look before jumping to conclusions. Yes, my pulse and blood pressure were high, but drugs had nothing to do with it. Morning came as I laid uncomfortably in the bed, and the male nurse who did absolutely nothing to make me comfortable had left without checking on me or telling me he was leaving. The day nurse who took over was named Erica (I think) and she was great! She saw how uncomfortable I was left and quickly got me a pillow and helped me adjust my position in the bed. She cared, unlike the overnight staff. Another woman, Emily (I think), was also very caring and courteous. They treated me like a human being unlike the 3rd shift staff. I overheard how they were treating other patients as well. They were rude, unprofessional, uncaring, neglectful, vulgar, combative, and negligent (Christina Rodriguez, I think was one woman's name who especially stood out for all the wrong reasons). They should be investigated by someone undercover, honestly. Needless to say, I will never go back to that emergency room in this lifetime. It was a nightmare experience. I recommend those who need emergency attention avoid Southwest General Health Center at all costs and go someplace else, even if it's...

I'm leaving this review for the ER and the hospital so it can help others. I left the hospital in worse shape; suffering mentally and with debilitating mobility issues. During the later part of my visit I felt like I was just being pushed out, dismissed due to prior medical conditions. Being told to go somewhere else, that people leave hospitals in worse shape all the time, and to take this as a lesson for next time when I mentioned aspects of my experience I didn't approve.

Without sharing personal details, I first visited the ER and was later admitted to the hospital. My initial experience left me with pain and severe bruising (I mean just purple blue) practically all over my arm. I felt things were so rushed and ill explained and the hospital did not consider my medical history and how things would affect me. After the ER I would be told one thing and nothing would be done. I could hardly sleep at night, I felt awful and I just burst out crying with the nurse there but was told I had to wait till morning for any doctor staff. It was all just too much at this point. On top of everything my left arm which had the IV was also in so much pain and ended up swelling completely. On my last day I was still hopeful for some help. At this point I had been very concerned bout new symptoms I was feeling but any time I would share my concerns I was told you speak to the next person. In the end I was pushed out being told there's nothing they can do. Saying I would need to go somewhere else where there's better practicing specialists. I was even told that well people go to assisted living for these conditions. How can someone say that, I felt completely in shock. How can a hospital that caused me to feel this way just say we can't help you!? I made it very clear I wasn't asking for anyone to treat all my medical history or ongoing conditions. I wasn't asking for a miracle. All I asked for was help to at least feel like I did before I came to the ER. When things are bad enough to need to go to the ER, it's sad that I'll have to drive out of my way to another hospital moving forward. I'm honestly beyond upset and stressed. Now I have to deal with medical issues where I can't even get in a car or walk around the house or do everything tasks. How can a medical institution that makes claims to provide high quality services do that to...

I cannot express in words the immense disappoint I feel regarding the “care” I received in Southwest ER last night. I usually would receive my medical care at Cleveland Clinic but I work right across the street from this er and calling an ambulance to take me to a different hospital seemed ridiculous (in hindsight I should have). I knew something was wrong but wasn’t able to put into words what it was. Instead of providing me with a patient advocate or calling any of my emergency contacts, they ignored me. I was taken back quickly, as soon as I got there. I had my vitals taken and was given a EKG. They took me back to my room and provided me with zofran and a bag of fluids. I then stared at the ceiling of my room without being checked on for 2 hours. No nurse popped their head in or anything. My bag of fluids stayed empty for over an hour. When someone did finally come in the room it was the doctor, telling me all my tests were normal and I was being discharged. I told him I felt the same as when I came in. He told me in fine. I then layed, staring at the ceiling for another half hour. The nurse brought my discharge papers and took out my IV. She went over the discharge instructions and told me to return with any of the following symptoms and preceded to list them. I informed her that I would be LEAVING with those symptoms. She went to talk to the doctor and came back in a sour mood. She told me I was fine. I then was wheeled to my grandmother’s car. She would be driving me home, I was unable to drive myself. My grandmother was worried with my demeanor and explained something wasn’t right. The nurse was rude to my grandmother and told her I’m fine and my tests were normal. I was sent home but was in fact, not fine. Cleveland Clinic is worth the drive. Do not waste your time at this dreadful place that claims to be a hospital. Unless you would like to be told you’re anxious and sent home. Also the “reason for visit” wasn’t even what I told them. So thanks for lying on my medical records guys. I wish I could post voice recordings as I recorded every interaction with staff. Including me, barley able to speak, begging them to listen...