First Watch

Giving the food 2 stars because the Hawaiian French toast was great, but the other food we ordered was wrong. Atmosphere was pleasant, restaurant was clean. Server was terrible, took our drinks, brought them to us and got our order and never came back to the table. Someone else brought us our food. Waited 10 mins before waiter even came to check if our food was okay which it was not. I ordered the BLTE with havarti and horseradish added. Manager claims he confirmed with the cook that both cheeses were put on there and never actually came and looked at the sandwich himself. Waiter brought me a side of horseradish 10 more mins later as if I was going to lather it on my now freezing cold sandwich. So after 20 mins total they bring me a new sandwich, I pack it up since my 5 month old was ready to go home. Just get home to heat and eat my food and the remake has NO bacon on it. I called the restaurant to speak with the manager and he said that the server rang up my remake with no bacon??? Not sure why she would do that. The resolution the manager came to was “next time you come in just ask for rob I’ll get you a new sandwich on me.. this was my first time at the Middleburg location and LAST. Westlake (Crocker park) location is always amazing, fresh food, and great service. Think they need to retrain and or hire more staff, so the servers don’t have so much on their plates. As a bartender/ server myself I am very understanding especially when I see a busy waitress, but the whole experience was unacceptable and she didn’t seem to really care.