Essity — Local services in Middletown

I couldn't have asked for a better experience! Because I live close by I came directly here after loading in Indiana. I knew they wouldn't take me early, but I was working with a new broker and would be off loading after they would be gone for the night. A few of the reviews left previously made me want to check to make sure I had everything I needed. The young man in the guard shack said everything was good for a 19:30 appointment and to come back at19:15 and the would get me unloaded. Since I live and park my truck about 8 miles from Essity, I went home until my appointment time. There is a gravel lot you can park in until your appointment, however.

When I returned to get unloaded I was in and out in less than an hour and that is after scaling in, changing docks because there wasn't room for the paper bales in the first location, unloading, and scaling out. Everyone was very nice and professional. I think drivers need to realize their attitude toward others can, and will, affect how they are...

Today is December 9. I have an appointment for 1 PM and I got here around noon. I had the wrong delivery number however the lady in the security shack was great and very helpful. She asked me to go park took my number and within 20 minutes she called me back got everything figured out put me on the dock. I don’t know why people complain when they get here I see lotta bad reviews for this place but I can only speak for myself. 30 minutes later I am empty and on my way to my next pick up. Wausau paper keep up the good work you guys are great.Also they do have overnight parking here there is a second parking lot right across the road, you could easily fit 30 trucks...

Very bad experience.Specially the lady at guard station full of attitude,don't know how to behave with drivers.They just rejected my load by saying garbage paper skids are stacked too high its unsafe for us to unload.I don't know then who gonna unload it.My fleet try to talk with reciever but the lady just said me to get out from property.They said it's not allowed here to talk with our recivers.After wasting my 2-3 hour i find another place to unload my trailer in Cincinati.Poor People 👎👎👎👎Please be on time of appointment they are very strict on it Ruin my whole day .Never...