T-Mobile Authorized Retailer — Local services in Middletown

I recently had a very disappointing and unforgettable experience at this T-Mobile location. I’ve been a loyal T-Mobile customer for over 8 years and have always had positive interactions until now.

When my phone broke, I decided to upgrade to the iPhone 16 Pro Max. I initially wanted to order it online, but the shipping time was too long, so I visited this store in person to purchase it. While there, my husband noticed a speaker that was on sale and was interested in hearing how it sounded. We asked a young lady working there if we could connect our Bluetooth to the speaker, and she told us yes.

Shortly after, a TikTok video began playing through the speaker, repeatedly using the N-word. I asked the employee who was playing the video, and she went to the back to check. The video stopped momentarily, but when I attempted to connect my phone, it became clear that the speaker was already connected to one of the employee’s phones. The same video started playing again twice more with the same offensive content the N-word.

The employee went to the back again, and I assume she spoke to the assistant manager, whose name is Noah. He came out laughing, which felt dismissive and deeply inappropriate given the situation. As a Black Jamaican woman, married to a White man, it was clear to both of us that this behavior was not accidental and certainly not professional.

I've experienced discrimination in the past, and this incident felt like another painful reminder of that. I'm a nurse, and I strive every day to treat others with respect, kindness, and dignity. This experience left me feeling disrespected, hurt, and unwelcome. It’s unacceptable for a customer to experience something like this—especially in a place of business where respect should...

I purchased 4 prepaid Sim cards to use in London. the sales rep was told this information. I got 3 of the 4 to work in the store for local calls, One card would not work and they refused to refund my cash payment even before leaving the store. Due to time constrains we had to left the store and said we'd address it upon our return. Once we landed in London UK NONE of our phones worked. After spending 3 hours on the phone, the national service rep said we had to address the local store. I had to purchase 4 sim cards from a UK carrier to use my phone there. Upon my return both my wife and I went to speak to the store manager. She had no interest in resolving my issue. She told me all sales were final and no refunds on my type of purchase. She said its on the receipt. I looked around the store and saw no signs saying that, I than asked her "do I have to pay first to get a receipt? she replied yes & I responded that I have to give you my money to learn that i couldn't get it back even when the product doesn't work before leaving the store and she replied yes. (Im not making this up.) We asked to talk to her supervisor and was told she would not give us his number but he'd call us. The District manager did make 1 return call that was missed but would not return subsequent calls. 2 months and still NO action. my next course of action...

I don’t usually leave reviews, but Alondra at T-Mobile absolutely deserves the recognition. From the moment I walked in, she greeted me with a warm smile and a genuine willingness to help. Her knowledge of the plans, promotions, and devices was impressive — but what really stood out was her patience and professionalism.

She took the time to explain every detail without rushing, answered all my questions thoroughly, and made sure I felt confident in my choices before finalizing anything. Switching plans and upgrading phones can often feel like a hassle, but with Alondra, it was smooth, stress-free, and even enjoyable.

She went above and beyond — making me feel like more than just another customer. If every T-Mobile rep was like her, no one would ever switch carriers. Seriously, if you’re going to T-Mobile, ask for Alondra. You...