Krispy Kreme — Restaurant in Middletown

I stopped here a week after just opening at 630am. All I wanted was a hot chocolate and a glazed donut, the worked gave me my donut but said it would be a minute for my hot chocolate bc she’s the only one working both drive-thru and lobby. It took 15 MINS for a freaking hot chocolate! I was late for work bc of this and sent an email to corporate needless to say haven’t heard back about that experience.

Now, let’s fast forward to this past weekend I decided to give them another chance after the first encounter. I had my mother and my aunt with me at the drive-thru. I had two orders one for HALF a dozen of donuts and the other order was a freeze drink. I get to the window and the cashier says she needs both payments upfront. We do that. Then she says after handing me my receipts that the first order was $10 and some change. I thought wow that’s expensive for half a dozen! Then she walks away and comes back to the window with a DOZEN donut box! I was like what is that I only ordered half? She says ohh well it’s hard to hear through the speaker and we can reverse your order so we will give you the second order freeze drink for free. I was furious!!! And I plan on contacting their corporate office again! Smh please please train your employees! It’s heading down hill will a pair of skates and...

Today on October 2, at 5:30 PM stopped at Krispy Kreme in Middletown. The young man that waited on us was extremely polite. We ordered a dozen donuts when he handed them to us. The box felt so ice cold. We pulled away open the box and the donuts were hard as rocks and ice cold. I called store and got the “polite” young man . And say hey what’s going on with your donuts being ice cold? He said., yeah a lot of people say that same thing , that they’re really cold I said but that’s not good and then he started playing this little game when I was asking him questions like why are you all freezing them ? he started answering saying oh yes, these are hours and our counters are made of stainless steel. He was being a little bit of a smart Alec. I see that this Krispy Kreme is going downhill. Nobody wants to pay almost $20 for a dozen donuts that aren’t somewhat soft and. Fresh. I will not come here ever again. I’ll stick to Jeff’s donuts that cost $30 a dozen. At least they’re fresh and made all day long. Boo to this Krispy Kreme.!!! It will be closed down in a couple...

I am totally disappoointed. I am a rewards member and expected a free donut for my birthday but REBECCA told me that they don't do that anymore. I had 2 cars coming thru the drive thru and neither of us were stisfied with the service we received. If I could give my zero stars I certainly would. Then we expected HOT donuts because we saw the light was on from the gas station. Otherwise I would have bought COLD donuts from the gas station for a cheaper price. Not to mention I had to remind her that we also ordered a Pumpkin Spice Latte (not even filled to the top). There was whip topping that filled the reat of the cup. The wifi says that you get a FREE gift on your birthday but I did not receive ANYTHING for my birthday and REBECCA was rude, gave us cold donuts, she was very short with me and turned off the light once I mentioned we expected hot donuts because of the light. It was 9:30am, if your customer service is terrible that early in the morning then maybe she needs to be on the late shift. DISAPPOINTED...