Glow Salon — Local services in Midland

I went to get blonde highlights in my brown hair. No cut or color only highlights and I was charged 160.00. First of all my highlights were not blonde after I showed her on the swatch the blonde I was looking for. They were like a Carmel color and I even showed her a picture of the size of highlights I wanted but didn’t get that either. Then she had the guts to charge me 160 .00 for highlights only. Talk about highway robbery! Plus I have had blonde highlights in my hair before and never had a problem until today. I was so disappointed with my highlights. I will never step back in this salon. I don’t understand why I was charged 160.00 for highlights only ? I get color cut and highlights for 130.00 and she had the nerve to charge 160.00 for only highlight and they were not even blonde . They were Carmel. I feel like I need my money reimbursed since she didn’t do the blonde highlights. . The lighting in the shop is not too good and when asked what I thought I told her it still looked brown not blonde. I just can’t believe someone would charge a person that much for only highlights and my hair is above my shoulders. I wouldn’t recommend this hair stylist to any one. I would be embarrassed to charge someone that amount of money when I didn’t do what the customer expectations were. I can’t remember her name . I called and asked for a person who new how to do blonde highlights and they gave me her. I know her last name was Herrera if I’m not mistaken. She had black hair and blonde on the bottom of her long hair.I’m so upset with the job that was done on my highlights. They were carmel...

DO NOT LET ELVIA DYE YOUR HAIR! My hair is RUINED, the owner did try to help me after the fact, which I appreciate, but there’s no helping this mess! I felt bad after she tried to re-dye a second time and it still looked awful so I just said thanks and left.. but I can’t deal with this. She dyed it 13 days ago and I still HATE IT. Your hair is a HUGE part of your confidence and I have close to none right now. My hair has ALWAYS been one of my best features and it’s just gone. I might as well shave it off. I’m not mad, I’m insanely sad and disappointed. When your client is still on the verge of crying every time they look at themselves in the mirror, that should tell you something. I’m sure she’s great at ANYTHING else but not...

I called Glow last Friday (9/28) and spoke with someone I assume managed the front desk. I told her I would like to get a haircut and color blending scheduled. She asked me with which stylist and I told her I am new to the area and have no idea, I would like someone that does men's cuts. Then she tells me that she would have someone contact me because all the stylist's set up their own appointments. (What is the point of having someone work a front desk if they are not helping schedule clients?) Anyway, here it is Wednesday (10/2) and I never heard a word from anyone. I guess they just don't need or want new business which is kind of a common theme with services...