Firehouse Subs Midland Northpark — Restaurant in Midland

I love firehouse subs and I did like this particular restaurant in Midland...

However when my husband, sister and I were about to stop by a few weeks ago, we realized no one at the store was wearing masks while preparing sandwiches. So we turned around and left.

To be clear, we're all vaccinated but the Delta variant is continuing to prove problematic. In general we wear KN-95 masks because it protects against anyone NOT wearing a mask, but there's not a whole lot I can do against protecting against someone breathing over a sandwich I'm about to eat.

As a rule, we do not go to restaurants in which the staff do not wear masks. We won't until the pandemic is over, or at the very least, hospital cases subside. I'm going to contact google to see if I can get the "Health and Safety: Mask Required" label removed, because that was what I was referencing to go here. It's inaccurate.

Update: Still no masks. Owner may have been notified but they...

My child is sick and Firehouse was the only place near my in-laws that offered Soup. I ordered two soups and a bunch of sandwiches for the entire family. No soups were delivered to my child, it was the only reason I ordered from there in the first place. On top of that they were rude to my wife when she called, they said there is no way for them to get soup and they won't give us our money back.

I will personally give anyone who doesn't go to this location because of this review $1. Dead serious, I will wire you a dollar. The franchise owner should be ashamed of himself for having staff that talk to women the way...

Usually a decent spot. Ordered 4 sandwiches , they messed up 2 of them. Of course they were for our kids so we had to make dinner once we got home anyway. When we called them they said for a refund on the sandwiches we’d have to bring the food back in.

I understand wanting a way to prove it was a mess up, but asking to bring food back to throw it away at the store is a bad policy. Also it would take 15mins to get there, another 15 mins to make the sandwiches (as that’s what it took the first time) and another 15 back. Not really worth $20 of anyone’s time.

Plenty of other sandwich shops, I’d recommend trying...