Jared Jewelers — Local services in Midland

I got two rings serviced there. My wedding ring and a family heirloom. During the consultation they told me multiple times that BOTH my rings would be ready Oct 16th. When everything was said and done after drop off they gave me the print out for my service tickets and its my fault for not reading the date when they had me sign over my rings but the date was changed to Oct. 26 on my wedding ring. It was very infuriating to be without my wedding ring for another week more than expected. The lady helping us was incompetent at her job. She had to get a technician to help her with the tablet to get me checked out. When I picked up my family heirloom on the 16th she kept demanding my driver's license for pick up. Not my first time being serviced here (but that was not a great experience either so I don't know why I went back, also one of the contributing factors why my wedding ring was not purchased here). And I was not asked for my license upon pick up of my wedding ring when being assisted by a different associate. I had tied thick string to my wedding ring so it would fit better. She wouldn't cut it to get an accurate reading I informed her it wasn't an issue since I needed it resized anyway. It wasn't until she called the tech over to help with the tablet that he saw and suggested it be done for an accurate reading. The consultant doesn't know how to use the instrument that determines what type of stone is in your ring and was trying to say it wasn't a diamond both the consultant and tech kept doing it until the tech confirmed yes it is a diamond. The consultant assured me I would get updates via email and the company would call when my rings were ready. None of that happened. I only got emails for confirmation of drop off and pick up. I had to call to confirm my rings were ready on the promise dates on paper which was when I found out the date on my wedding ring was changed. The work done was sufficient. The stone replaced on my heirloom was replaced and the ring cleaned spectacularlly. It looked like a beautifully different ring. Upon further inspection at home the repaired area does not mirror the other side of the ring im not super broken up about that. I should have been more specific upon my drop off request not just replace the stone...

I bought a watch for several hundred dollars and it wouldn't run in the store. They told me the battery was dead and I would have to wait a couple of days for the battery to be replaced. I did wait. I came back in a few days and noticed right away that even with a new battery, the second hand wasn't working. The man in the store couldn't fix it and he said they would get me another watch from another store. They told me I could pick it up on June 1. June 1 came and went and they didn't have the watch for me. I was told because they didn't have ink for their printer, they couldn't print out a shipping label! Now I am told that the watch will be here in a couple of days by the store and yet UPS says it was not overnighted and it is being shipped by ground and won't be here for another week! Then I am told by the people in the store that all of these factors are outside of their control. Why would any reputable store carry merchandise in their store that didn't work in the first place and not even have ink for a printer to make a shipping label? I am so tired of retail establishments thinking they are doing the customer all the favors and everything is "outside their control," even though it is the customer who is paying quite a bit of money and is being inconvenienced over and over! I'd give this place zero stars if I could. And they have all kinds of security on the doors to the store. You have to be buzzed in. If they devoted some of that effort being used for security to customer service instead, it would make much more sense. I know things happen and customers can expect to be inconvenienced now and then, but over and over again? That is just plain old bad...

Exceptional Customer Service for a Special Surprise

I had the most incredible experience shopping for a surprise wedding band for my fiancé, thanks to the amazing team at Jared's in Midland, TX. From the moment we walked in, Avanti and Stephanie went above and beyond to help me find the perfect band, all while keeping my secret safe!

My fiancé and I were browsing together, and the staff was so attentive and thoughtful. They listened carefully to both of our preferences and helped me choose the ideal design—without giving away the surprise! Their expertise and genuine enthusiasm for making sure everything was just right made the whole process enjoyable and stress-free.

The team took the time to explain the different options, styles, and metals that would best complement my fiancé’s existing jewelry, and they even offered to make subtle customizations to ensure the band would be unique. I truly appreciated how they worked with me to keep the secret going, while still delivering a stunning piece that will mean so much to both of us.

I highly recommend Jared's of Midland, TX to anyone looking for not only beautiful jewelry but also a level of customer service that goes above and beyond. Be sure and ask for Avanti Gonzales or Stephanie Little, they made this moment incredibly special, and I’ll be returning for all of our future...