Dp Luhrs True Value Hardware — Local services in Milford

I use Luhrs True Value for our Pellet Stove because it is a Quadra Fire & I will admit for the past couple of years their service on it has been GREAT, until our last service on August 19th. We had them come in because we want to be ready for the winter & our thermostat has an error reading on it. The guys came in, & unfortunately the whole fireplace needs to be replaced. Its old and most of the parts are either to expensive or aren't made anymore & we are FINE with that. We were told Luhrs would call us on Monday AUGUST 22nd to give us some replacement options that would fit our space. As of today, SEPTEMBER 17th, we still have not heard from anyone. I left word 2 previous times asking someone to call me back & today I had to leave a VM. We TRIED to be ahead of the winter AND their busy season & the service tech told me (in August) that we were right being so proactive. NOW I'm afraid we are going to be behind the 8 ball in getting this done before the cold comes in! I don't know what it is. If they aren't interested in the work & the job they should've let me know & I could find someone else. If I don't hear from them this week coming I will have to take my business elsewhere. It's sad because as I said, the techs that come out are good. Idk if they didn't put the job request in or not BUT with me leaving 2 previous messages with ppl, you would think someone would've called me...

I often stop at Luhrs to quickly pick up misc home repair products, plumbing etc. The woman working up front are very pleasant, welcoming and efficient. Rich is very knowledgeable and whenever I come in he is busy but always waits, then asks me if he can assist me. Usually I accept that because he helps me find the right nuts and bolts quickly or plumbing parts. Many times I explain what I'm working on and he makes suggestions on what to get and does it humbly, never implying I may not know what I'm doing. The service and expertise is always top notch carrying on the long time Luhrs friendly and...

Like portion sizes on a diet, smaller is better! Luhrs is our go-to option for all things a hardware store offers, without the search-and-rescue feeling you get at the big box home improvement warehouse stores like Home Depot. But there's something else Luhrs has that the giants do not: service. They know the names of their customers and, more than once, have helped me bring the item I have in my hand, ready to buy, and show me the right one for the job instead... and, often, the one they recommend is much less expensive than the one I thought I needed. Great selection? Great service? Look no...