Kiehl's — Local services in Millbrae

Horrible customer service. Product had exploded after one flight. Brought it back on my next trip a few weeks later. They had no interest in replacing or refunding. No need to buy Kiehl’s. Lots of other options where the people actually care about your experience with the product (and the packaging). Save your money and just walk...

I had a disappointing experience here. I asked for a mask, but the staff member (an older lady) sold me a cream instead. I was in a rush and didn’t realize the mistake until much later, so now I can’t even exchange it. She didn’t seem interested in helping or even being there. Not a great...

I’m not sure what people were talking about with the horrible customer service. The person who was here when I came was great. This has a small subset of Kiehl‘s normal products, of course marked up...