Wells Fargo Bank — Local services in Millbrae

I’ve been trying to reach someone at the Wells Fargo Millbrae branch for three weeks, calling from Taiwan, and have made over 100 calls — not a single one has been answered by a human. Every call goes straight to voicemail, and since I’m overseas, leaving a callback number is useless.

I simply need to speak to a banker about an important matter, but this has become impossible.

What is going on with this branch? Is anyone actually working there? This is incredibly frustrating and unacceptable for a major bank. I sincerely hope someone from this branch sees this and reaches out, because the current state of service is beyond disappointing.

If there is a direct email contact for this branch or a specific banker, please let me know. It would be greatly appreciated.

RESPOND

Thank you for your reply. I had already tried contacting that email before, but the response I received said they couldn’t help me get in touch with the branch. I’m not trying to be difficult, but asking me to leave a phone number doesn’t help much either. As I mentioned in my message, I’m calling from Taiwan and have even tried leaving a Taiwan number before — but I doubt anyone would actually call me back.

At this point, I can only hope to deal with it next time I’m able to visit in person. But honestly, I’m worried I’ll run into the same issues again — being told I need an appointment, and just like last time, being told I can’t make one without a U.S. phone number. Even asking at the counter just led to a frustrating loop of “you need an appointment.”

I just don’t understand — why is it so hard to handle something as basic as accessing my own money, whether in person or...

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