LECOM Senior Living Center — Local services in Millcreek Township

I was just released from this place pre-thanksgiving and believe me this is what I am most thankful for this year. When I say released, I am being a literal. This place feels more like a prison as opposed to a rehabilitation center where people are sent to get better. People are placed here to be cared for but instead are met with inadequate staffing and non caring administration. How do you expect 2 cna's and one LPN to take care of a ward full of 18 people with extensive rehabilitation needs? And this mind you is on first shift! it only gets worse at night where there is just one CNA and one LPN per Ward. This is 18 people mind you 18 people most of them unable to walk a lot of us like myself had these giant cranes in their room, meaning some of these people we're completely unable to Bear any weight and a lot of them very large so now it takes a good 15 to 20 minutes to get a bed pad changed for me meanwhile I hear call bells ringing in the hallway people are falling loved ones are getting hurt and I end up feeling bad knowing that I am consuming time that these two CNAs could be using to help another. The staff on the unit are just not enough. they have to do all the meals they have to change all of us dress all of us shower all of us and this would just one LPN and two CNAs. Would you feel comfortable? I felt ignored a lot of the time and I know it was not their fault, I contacted administration many times but was simply told that their staffing met the standards of the state. What does that even mean? Because it does not meet the standards of adequate patient care. What it means is that they are doing bare minimum and treating people with severe rehabilitation on needs the most vulnerable people the elderly the aging with Alzheimer's and dementia with the bare minimum the services. Overworking their staff which means under caring for the patient base. Meanwhile lecom has their own Police department which seems unnecessary as well as own several colleges a bowling alley a theater and a bunch of other investments, knowing full well that their client base, those who they are rehabilitating and taking care of both long-term and short-term are funding their endeavors. Yet these people their client base their money makers are having their funds consumed without adequate care provided. I have never received care in a facility that has been so understaffed in my life. There are people in hospice dying on these floors and even then sometimes the staffing is so bad there might only be one CNA on a day shift hour or just a single LPN at night. And wait till you see how long it takes if you should be in need of a pain med or something they don't have on the floor finding an actual RN or Dr you might as well forget it! You'll be healed and discharge before they even get to you! I was told that there are only two to three nurses on day shift at a single time despite the fact that there are a total of 8 units and the doctors are students who are supposed to be on call but I don't think they've quite learned what being on call means. Is lecom really a facility that treats and rehabilitates? or is it just a racket here to take our money while abusing its staff and its patients as it continues to develop with campuses in New York and Florida and funding for hockey teams in minor league baseball ETC..? I am just so thankful I am out...

Facility is clean, but the souls of those operating this facility are so dirty. Financial gain is this pure drive of the center. Running a racket off of the healthcare system is something that is too prevalent in the world today, Lecom is no different. Collecting your loved ones money while providing bare minimum support staffing and resources are how they keep this place in operation. John and Silvia Ferretti as well as Dr. Lin should be ashamed of themselves. People's lives are in their hands and keeping down cost by cutting staffing is a dirty way to profit. Why not cut their own salaries to trim costs? Before choosing Lecom Senior Living Center as a place to send your family member I would suggest spending a day here and seeing exactly what your family member would be getting in terms of nursing support. Because when it comes down to it, the cleanliness of a facility and the "bells and whistles" it produces aesthetically is not the main reason why you have your loved one sent to a center like this. No, it is because they truly NEED support and medical assistance to flourish or maintain just a basic standard of living, to age comfortably while being provided exceptional care and here is where Lecom Senior Living Center and all of LECOM's branches fail...

My Mother was in rehab for a total knee replacement. The care was practically non existence. I would never recommend sending anyone here for care. Her incision was never looked at thus the bandage was never changed, no one helped her with a shower, the only time a nurse came into her room was to give her a pain medication for which she called about, therapy was 1 hour a day only, they gave a TB test which was never read, wet dirty towels sat on her bathroom floor for over 48 hours, they reuse, for different patients, plastic cups and corrugated straws that are meant for one patient use and should not be washed due to bacteria accumulation (I did check with the manufacturer), lunch trays remained in her room until dinner, the poor nursing assistants had to travel to another part of the building and get security to open the room to get ice enough for my Mom's ice therapy machine (remember this is rehab. and no ice machine?), staff were sitting around the nursing station for hours not attending to patients and she was never given compression stockings. There were other things but I think my message is clear. Several of the nursing assistants were nice. That's the nicest thing I can say...