Sonic Drive-In — Restaurant in Millcreek Township

Absolute train wreck full of confused employees. Not even mad anymore, just really dumbfounded. Confused employees everywhere. Restaurant wasn’t even busy, and we sat for literally 60 whole entire minutes waiting for the easiest idiot-proof order this Sonic probably had today (2 combos & a cheeseburger), after having to order it twice. The second time we ordered after having waited 30 minutes, the confused rude girl with an attitude on the microphone too good for her job was so annoyed that she had to take our order again (I don’t blame her, the nerve of us!). 25 minutes later another really confused chick that worked there mindlessly wandered around the parking lot in the dark with a bag of food asking everyone who’s order it was, but unfortunately it was not our order. After we complained again about our order to the confused employee, another confused employee appeared trying to figure out where our confusing order was, while eating & holding a huge cup of ice shaking it obnoxiously 😂🤯 Had we not just drove 8 hours, tired & starving, we probably wouldn’t of relaxed in the parking lot so long. Drove across the street to Wendy’s & had our food in less than 3 minutes. Just wondering how any of these young "adults" will actually function in the real adult world the rest of their lives if we cannot successfully achieve 2 combo meals and a cheeseburger in less than 60...

Worst experience at a restaurant ever. so I ordered a Quarter Pound Double Cheeseburger in the drive thru and the cheese wasn't melted at all, the meat was still cold. so I get out of the drive thru and went in to exchange it. I got back in the car and was informed by my girlfriend that my card that I had given her had been declined while I was in the restaurant. I went back in the restaurant to use a different card and had to wait at least 20 minutes to actually get someone to ring it back up. So I go back to the car and pick up my phone to find out that BOTH cards had been charged. So I go back in the restaurant for the 3rd time to talk to the manager (Mary Beth) to explain what happened and she was so rude to me, she told me I was lying when I had the proof on my phone from the two capital one cards I used. She told me I was seeing two charges because it was a "pending" transaction which didn't make sense because the charges were on two completely different cards. When I explained this to her that made her even more mad, so she asked me " what I wanted her to do about it" and I told her I wanted my money back for one one of the cards, so she went to the back to get the money with a attitude. All together I was at sonic for over a hour which is ridiculous. I will NEVER NEVER NEVER, go back there. The customer service is horrible and apparently there card...

Would have given you 5 stars of it weren't for my most recent visit to my local Sonic in Erie, PA. I love the novelty of the Sonic experience and your slushies are the best! However, I'd like to make a suggestion that corporate do more in depth research of the area around their restaurants in the future and make an effort to source the local materials and local products. Had they done that before opening the one here in my hometown of Erie, PA. they would have learned of our local meat producer, Smith Provisions. Smith Provisions produces top quality meat products including, among other things, all-beef, natural casing weiners. I challenge you to put them up against the wieners you currently use. Smith's are far superior and if you ask anyone that lives within a 25 mile radius of Erie, I'm quite sure they would agree. On my most recent trip to our local Sonic I ordered the Twisted Texan Footlong and I was so very disappointed when the footlong wasn't a Smith's natural casing, all-beef footlong!I The weiner used was one of poor quality, had a very off-putting "bite" and after 2 or 3 bites ended up in one of your garbage cans, along with the onion rings I ordered, which had a pronounced sweet, powdered sugar-like flavor, not something I expect when I order onion rings. I really do like going to Sonic, but this last visit was...