Spectrum Store — Local services in Millcreek Township

Bruh, i never in my life had waited a little over 23 minutes solid 😑 just to return a modem. I had seen this guy talking to this one person from 4:15 when I arrived, and it was 4:38, and this dude was still talking about weather with a receipt in his hand, the whole time. While they had a line to texas yesterday. When this one lady was at another counter with nobody, she was there after being done handling someone around 4:28ish, and not call the next person in line. She's just walking around looking at everyone and talking to all these other employees who were busy assessing other customers, not even acknowledging anybody. Especially when they had a woman who had a prosthetic leg on. Who was waiting just as long as I was. Like come on now, we all have lives here, and we're not just trying to hang out here and watch yall not pay attention to anything else that goes on around here. Like I'm trying to get in and get out. 23 minutes of straight talking about weather, and it took me 48 seconds to return a modem. You could have been like, "I'd like to chat more later, but I have a line waiting. Let me take care of the customers first." And get the line moving. Especially when it was closer to 5 of closing. Not very welcoming, and shit customer...

Spectrum is a horrible company as my experience plus bad customer service. I sign up for WiFi internet last month and I was told my bill coming up was going to be for $93. I just got the email saying I owed $195.65. I feel like I got rip off legally. Plus they even try saying that I had sign up for WiFi bout 3month ago and I told the I just sign up last month cause I just recently moved in my new home. That just literally told me they don’t have nothing under control and they aren’t professional at their career. Any body out there that is looking for cable or internet I strongly suggest you not to have spectrum as your cable supplyer. They are a rip off and they will steal your money. Jennifer was a kind beautiful lady. But will was a horrible employer and very disrespectful. For any body out there. I strongly suggest you Verizon internet. They have very good internet very fast and a great customer service. Plus if you have medical insurance. You get 6month free. Hurry up and try them and see for your self. But if you don’t believe what I am saying about spectrum. Feel free and get service thru them and experience for your self how quick you...

It's only once every several years that I need to go into the internet provider's storefront. But it has been a few years since I got a modem update and was making the pilgrimage to return the old equipment. I honestly went in with a poor attitude. Spectrum rubbed me the wrong way when they first took over and honestly I was braced to set clear and solid boundaries about my cell phone carrier. I was kind of hoping to just leave the modem on a counter and slink away quietly. Now the last time I was in a place like this it was two cubicles and a counter where you returned equipment and they were not a cell phone carrier. So I was kind of surprised and then not that it was a cell phone store now.

Overall, I was pleasantly surprised. I didn't have to wait long. The person who helped me was quick and friendly and didn't try to sell me a free phone. I was done and out of there fast. Needing to interact with their customer service for the first time in a few years has me feeling a lot better about them being the best available line in my...