Verizon — Local services in Millcreek Township

Had an absolutely horrible experience at the Verizon store at 2048 Edinboro Rd, Erie, PA 16509 on Sunday September 24th 2023. Time frame was from about 1:30pm until almost 5pm, which is ridiculous to begin with. Went in due to a battery/boot up issue on my phone. Waited over an hour only to be told there was still a customer in front of us. At this point, all of the customers who checked in after us were already waited on and gone. Once the employee, Michael, at the desk was told this, he informed us that we would be next. Once we were taken, Michael proceeded to offer us a phone plan without any details, basically phrasing that this was our only option. We were no longer given the choice of the amount of data gigs we could use, instead, only offering unlimited data which he stated Verizon no longer does gig plans like the one we had. During this time, Michael walked away several times to assist other customers. I asked if any of my information could be transferred to a new device. Michael stated that if I could find someone to fix the problem, that I could potentially get my information back. During this process, Michael pressed the down volume and power button on my phone. He pressed the buttons again and the screen displayed the android with the word "Erasing..." causing a factory reset. When confronted, he did not take the blame and said he just tapped on the screen when he clearly pressed the buttons on the side. I did this same technique several times prior to entering the store to power off the device (option 4 so that I wouldn't lose any information), but never once did I click option 2 for a factory reset as he did. He then proceeded to tell his manager Elizabeth Guriel that he did not press the buttons and that he only tapped the screen. As the customer who just lost everything on their phone, I was devastated and began crying. As a means to calm me down, Michael then claimed that the information was probably not able to be recovered before it got factory reset anyway, contradicting what he told me prior to him factory resetting the device. After calming down, I was asked what color device I wanted (the only phone option given was the Samsung galaxy S23, no other choices were given) and I chose green. Green was not available at this location so Michael told us that we could go pick it up at the other store and either have them activate it or we could bring it back to the store we were in and have them activate it. We could not believe that we would have to go pick up the device. Michael offered to go pick it up, but didn't leave to go get it, so my mother stated that she would get it while I waited at the store. Once picked up, the phone was activated and the only thing done to remedy the situation was to have the $35 activation fee waived. This step of the process was completed by the manager, Elizabeth Guriel, since Michael walked away from the situation. This was the worst experience I've ever had at one of your stores. From being looked over and placed farther down on the wait list, to having my phone factory reset without my permission. I would not recommend this store to anyone. The anger, frustration, and sadness that were experienced were not worth the $35 "discount" given today. That $35 can never replace the 4 years of memories made on that phone that was so negligently reset. All the manager could say was that he didn't reset it maliciously. Verizon should be responsible for recovering my...

My boyfriend bought an I pad pro on friday, January 26th from the Verizon store in meadville (which is a corporate store). We had the I pad pro a day and went to the Verizon on edinboro rd on saturday, january 27th to exchange the I pad for a Samsung galaxy tab s3. The guy who helped us (brownish hair, average height, looked somewhat like a gym bro) checked to see if any were in stock. He told us the tab s3s were not in stock but stated a tab E would work and is available right now. My boyfriend told him we were not interested and had to retell him we were looking to purchase the S3. I mentioned to my boyfriend there was a galaxy S3 in stock at best buy. After I mentioned best buy, the Verizon staff member told us we had to take the tablet back to best buy, because they had to exchange one tablet for another. The whole explanation was very confusing and i couldnt understand why we just couldnt take the ipad back and then purchase a tab s3 elsewhere. The staff member also kept bringing up purchasing accessories during the process which made the explanation even more confusing. We stated we were going to try at best buy and he pushed us to buy accessories before we left , because we wouldn't get a discount at best buy. We told him we would be back for Moes and traveled to best buy. At best buy, we were told they could not return the tablet, because we did not purchase it there and they were a third party. They recommended we travel to the Verizon in the summit towne center, because of our difficulties. We explained to the summit Verizon store the issues we had been having and the the staff member ( built like a line backer, tall, beard, looks like a country boy) was very helpful and returned the ipad pro for us. He checked to see if any tab s3s were in stock for us. They weren't, so we did end up making the decision to purchase the tablet at best buy ( we didn't feel comfortable with it being shipped). This staff member was extremely helpful and did not try to push us to buy a different tablet or additional accessories. Because of this 4 HOUR PROCESS, I do not think we will return to the...

I will never return to this store again. When I went in I was looking to upgrade my phone.i had been online looking at phones so I had a few in mind. When I had talked to Verizon customer service over the phone they had given me a price and a few discounts on the phones. But I thought I would try the store to see what they had to offer. So as I talked to the female sale asassociate and told her what I had been offered by the Verizon customer service on the phone she chuckled and said Verizon doesn't make deals like that. As I was asking her about the 2 phone I was intrested in I got the feeling I was wasting her time. So at this time I just decided to leave and make the purchase over the phone. All the lady needed to say is I can't offer you that same deal and I would of understood. Here's the real problem. Before I left I went to the front counter to pay my bill. The lady that waited on me did not realize I was still there and was standing off to the side of the counter and started talking about me to another associate. She had her back to me and didnt realizes I was standing 4 feet from her. But the Male staff member did and kind of motioned to her and he walk over to me and tried to play it off and asked me if he could help me. When the female staff memeber turned around an realize I was still there her jaw dropped and she walked away. I wish I got her name because I would of filed a formal complaint and would post it here. So in closing if I could give a 1/2 star I would....Oh ya and Verizon customer service by phone made me a great deal on a phone waived all the fees...