Ulta Beauty — Local services in Millcreek Township

I typically have great experiences with the Erie store. However, I asked a stylist who had been trimming my hair and doing conditioning treatments if she could do a balayage and she said yes. I brought in a picture to give her and idea of what I was looking to achieve. I was keeping my natural brunette hair color, with subtle highlights, and the ends were to be a bit brighter. Before she started, I requested that most importantly she keeps it looking natural. After the foils were out, I ended up with a definitive line where the bleach started mid-face and the rest was brassy blonde. No dimension, no gradual fade. I asked her to take some brown and please fix it to blend the line and give me dimension. After about a week, the brown faded from it and it was back to where it was. I called to ask for a refund to go somewhere else and was told another stylist could fix it for me. I asked her to just blend it up I to my roots since it looked as though I bleached it myself at home 4 months ago and then let it go. I noticed at home in other light how choppy and fake it still looked and not at all blended. I was told again they would fix it, however, at this point, I'm just trying to keep the health of my hair and save up another few hundred dollars to have it done elsewhere. It looks so brassy and cheap and my healthy waist length hair is destroyed. I asked for a subtle balayage and walked away with damaged, bleach blonde hair with dark roots. My confidence is taking a huge hit from it and I don't even want...

Went in and had a horrible experience getting my hair done at ulta. Stylist was very inexperienced and gave me a botched haircut. She cut one side of my head clearly way shorter than the other side of my head. She didn't even notice until I said why is the one side longer? She then had no other choice but to cut the other side short to match my other side but still couldn't get that right. Another stylist had to babysit her as she had to keep redirecting her how to fix my hair to the point the other stylist took over. Both offered no apologies. Both were in a hurry trying to race the clock because they were closing soon even though I had an appointment. I was only offered 20% off my cut even though I ended up with 4 inches instead of 2 cut off and a botched bang job. I filed a complaint with corporate to get a full refund. Oh and did I mention I was on crutches during this whole ordeal. I highly recommend not getting your hair done there. Manager also laughed and did not take the incident seriously. I've had better haircuts at...

First time going to Ulta this past week, and i asked "excuse me, do you still have the $9.99 eyeshadow kit" she looks at me with her caked face and laugh loudly pointing at another staff saying, "I'm off the clock ask her" .... The problem is if you're off the clock WHY ARE YOU STILL CLEARLY WORKING ON THE FLOOR????????? She was not standing around she was working like she's on the clock. She was ignorant and unprofessional. I tell her "all i needed was a yes or no and i could find it myself" her co worker says "no we dont have anymore" ..i work 3 jobs and 1 is retail so i notice a lazy, ignorant, lien employee from one glance and or one sentence out their mouth. I walk away and LOOK myself.... An Oh look i found what i was looking for. Their lazy asses didn't check inventory or help me look.. I won't be back at that...