Taco Bell — Restaurant in Mineral Wells

Had the absolute worst service yesterday afternoon 6/24/23. I ordered on the app it said it would be ready in 5-8 minutes I pulled through the drive thru at 10mins and then was parked because they hadn't started the order, after waiting in my car for another 15mins I got out and went inside... Still not done. 10mins later I was handed 2 bags and the box I ordered so I started checking my order of course it was wrong because it took so long to make I assume. A lady working asked if everything was ok I told her No it wasn't I've waited my order is wrong and I'd like the GMs name and a number to contact she stated she was the assistant and didn't proceed to help just complained they were short staffed and couldn't help me, so then I repeated myself and asked for the GMs name and a number to call she said "I'm not giving you his number" I said ok what's your name for when I put a review in? She walked off and stood by the drive thru on her phone ignoring the customer in the line. She was very rude and speaking I'll of me Infront of customers and employees which is uncalled for all I wanted was a name and who to contact. Still know one fixed my order. At this point I was mad and a gentleman came inside ready to clock in and asked what happened I explained everything to him he sincerely apologized which was grateful then fixes my order. His name was Justice and was an exceptional employee that handled the situation he let me know the very disrespectful girl working name was Destiny. I let him know I'd be putting a review in because someone from HQ or a district manager needs to come watch camera footage,check on these employees and train them that even if you weren't working on the order you handle it and take care of the paying customer! I have been in management a long time from an assistant to GM to now an area manager and I could not believe how chaotic and disrespectful this Taco bell was! I tip my hat to Justice and hope he is recognized for his outstanding behavior and I sure hope someone talks to Destiny about how unprofessional she was, because in all honesty she wouldn't have a job where I work if she talked to customers that way. This Taco bell has lost my business which probably doesn't mean anything to corporate or this individual store but as for me a customer I will not spend the money I work hard for to be...

The cashier at the front she was very nice it was a very slow night wasn't many customers with myself and two other people setting dying inside I was I'm a very indecisive person and I haven't been to Taco Bell in years I'm trying to diet and lose weight but I wanted to change and I was watching the commercials but once I went inside it was more expensive than what I perceived from the commercials to be so I was really disappointed in the pricing but they do have the dollar menus and that's what I went after and the dollar menus are more than worth it so if you don't want to spend a lot of money and your type like myself single parent kids go there and just stick with the dollar menu and you will be more than satisfied so the waitress was very patient with me even though I was very indecisive and she's very courteous and nice the place was really clean and I appreciate the cook came out and spoke with me as well and he was so so sweet incredibly sweet and I really...

I always order 4 of the mini shredded chicken quesadillas and i was kind if disappointed today becuz this particular taco bell did not have hardly any of the filling in each quesadilla. Yes they are supposed to be filled FLAT and not rounded like a burrito, I get that, but these literally had hardly anything in them at all. I have ordered these alot lately, about 3 times a week, at different taco bells in Texas, Oklahoma, and Kansas becuz I travel and have been dealing with these 3 states in our traveling just in different areas each time and different cities/towns and NEVER have I seen such such a small amount of filling until I came to the Mineral Wells Taco Bell location. Will not be going there anymore. I would rather spend my money elsewhere at least somewhere that isnt penny pinching on food. If i wanted just a flour tortilla then I would of just ordered...