Pottery Barn — Local services in Minnetonka

First, the manager brought a wrong item in a box. Second, her assistant's mind seemed to be scattered, so she almost forgot to put one of my items in a bag. Since I bought 5 heavy marble items, I asked them to put the items in two bags, but her assistant showed me unpleasant facial expressions, and moved my items very roughly, and I heard the sounds of the marbles hitting on the floor. I was very uncomfortable, because I felt I was treated differently in a bad way. The manager of the Minnetonka store didn't care, neither, so I directly drove to the Edina store without opening the items, and explained the incident the Edina manager, Kristen to have her open the items. I was right! The small tray was broken in two pieces, and the big tray got two cracks. I don't ever want to visit this Minnetonka store, unless the manager and her...

Wow. I spent one whole year. A WHOLE YEAR following up with the pottery barn customer service team to get an item (toddler bed conversion kit) delivered for my child’s crib. I had to proactively call their team over 20 times month after month trying to uncover what logistical errors in their system were preventing my order from arriving. If I hadn’t followed up so diligently, the business would’ve taken my money without delivering the product. Once the item was FINALLY in transit, I spoke to at least two agents who told me to follow up once it was delivered because I was owed compensation for the experience (of course this required me to call back ANOTHER time). After a final HOUR on the phone today, they issued a store credit LESS THAN $50.

Avoid ordering from pottery barn...

Beautiful store, terrible customer service. An older female sales associate worked with my mom and I to select a mirror and lighting for my new kitchen. With every question we asked she seemed incredibly annoyed and as though she had no interest in helping. At one point we were looking at lights and I didn't see one I liked yet, and she aggressively asked, "well what DO you like?!" I felt attacked for asking for a little guidance. Being spoken to in an aggressive/condescending tone was unpleasant and made us want to check out and get out of the store as quickly as possible. I will not be returning to this store or giving Pottery Barn my...