Tommy Bahama — Local services in Minnetonka

My husband and I have shopped at Tommy Bahama in Ridgedale Mall several times throughout the year and usually enjoy great experiences with the staff.

Unfortunately, today was an exception. I’m sharing this review in the hope that upper management will consider improvements to their processes and procedures.

Three days ago I purchased one of their newer sweatsuit sets. After only five hours of wearing it, the wrist cuffs began to pill and fray. Once I got home, I removed the outfit so I could return it.

On January 19, I went to the store with the receipt and tags in hand, but the manager on duty refused to process a return, stating that the item had been worn. As a frequent customer, my purchases are also on file under my account. Their posted return policy clearly states that returns are accepted within 90 days with a receipt for a full refund or exchange, yet the manager insisted that I could only receive store credit because the item had been worn.

This directly contradicted the store’s return policy. Despite explaining my concerns, the manager was argumentative and claimed she was following the instructions of her management team.

This interaction was both disappointing and unpleasant, particularly in a high-end store where I’ve previously had great experiences. Regrettably, I will no longer be shopping at the Ridgedale Tommy...

We just had the worst experience at this TB location. After making a very large and expensive purchase at the MOA location in February for a March cruise, we came to the ridgedale store to return ONE item ($90 shorts that we bought two of). Before we could even take out the shorts or receipt, the person at the register told us it's been too long and we should have come in back in July. First off, my husband is a first responder and has been trying to not expose himself to others for safety reasons. I'm a high risk person so I'm VERY careful about going anywhere. This was our first in-person shopping experience since February. I was shocked at her behavior, we didn't expect a refund but store credit. I've worked in retail most of my life and would have NEVER treated customers this way, let alone in a pandemic. To say we won't be shopping here again is an...

We were very disappointed with the customer service at this location. We were looking at a shirt for my husband. A customer service, David, came over to ask if we need help. We were still deciding which design of shirt. David started to pull a long face. Suddenly, he walked away from us like he was needed urgently elsewhere. My husband tried to get David's attention to get his opinion. But, David could not be bothered to ask if the shirt works out. David was busy arranging clothes on the rack instead of attending to my husband the only customer. Could it be because I'm Asian? I don't think we'll go back to shop unless we are returning something online. I hope Tommy Bahamas work on Customer service...