Zales — Local services in Minot

Today my husband and I went to pick up my wedding set, which he dropped off a little over a month ago, to be soldered together. When we arrived and told the girl who we were and what we were there for, she went and got the ring and began to examine it. After looking at it, she put it in the machine to clean it, stated, "It had a little residue left on it". After cleaning, she had her manager look at as they whispered amongst themselves over by their counter. She eventually brought it over and handed it to me to look at. The first thing I noticed was how crooked it was!!! It doesn't even line up. So much so that it fits a lot smaller than it used to, it used to be loose. My husband asked to see and before I could say it was uneven, he said, “that’s really crooked". The girl asked if anything was wrong, so we told her our thoughts. She walked back to their desk and had the manager look at it. She looked for a long time, another girl came and looked at it.. The manager stated, "They must be different size rings", so I spoke up and told her, "They were purchased from this store as a set". She looked some more and came over to us and said, “This is how it's supposed to look”. After talking for a moment and stated how upset I was that they were so crooked and it didn't fit right any more, she stated, "You’re right, this is bad work and I am going to bring this up in the managers meeting this week". They said they could send it back to have it redone, but I was unsure of trusting them to do it again. Especially since we've trusted them once and came back so wrong, I didn't want to send it out again for another long amount of time to have it messed with. When I told the manager I didn't trust the company to have them attempt to fix my ring again, the lady recanted her statement of the ring being done wrong and how it was "bad work", and told us that there was nothing wrong with the ring, that's how it's supposed to look. She then continued to insist that there was nothing wrong with the ring, even though it is visible uneven. After discussing what could be done, I was finally so upset, to the point I was crying, I told the manager I didn't want to send my ring back, to be redone, so I asked for my ring back, asked how much it cost so we could just go, and she said there would be no charge for the soldering so I said thank you and I left store, with my crooked ring, crying and very hurt. My husband stayed a few moments longer, to express their bad business, and how he was upset about how terrible the ring the ring turned out, and the fact they had made me cry and left. In the end I guess I’m trying to inform others of their terrible tactics and customer service at the Minot ND Zale’s, in Dakota...

We first went there in November of 2024 to purchase a ruby set pendant necklace, ring, bracelet, and earrings. The necklace broke and lost the pendant at the ND state fair. Went to sales and explained to them about what happened and they told us that the warranty would cover the necklace breaking but not the lost pendant. Argued with the staff for half an hour saying it was a direct cause of the necklace chain breaking that the pendant was lost. One of the associates finally agreed to replace the whole set if we brought in the set but would have to purchase warranty for the new set. I agreed to it and they said the would make notes for what was agreed to. They then said it would be in for the following week when we goto Iowa for family trip. We drove 3 hrs out of our way from central Manitoba to Minot ND to get the set. We got there and the person that was there at the time to help us said she had no clue on what was agreed to and they could not get ahold of the person that served us 10 days prior. She then got rude when we said that the other person documented the agreement but could not find anything in the store or on my profile about what was transpired. Drove 3 hrs out of our way to be turned around empty handed and mad as he'll with the treatment...

I had the worst experience with the staff. My husband ordered me a ring for Christmas, I wore it a couple weeks and lose diamonds out of it. I took it to the minot store for repair. They sent it to factory and it came back with scratches on the band and different color diamonds in it. It looked horrible. The lady was rude when I told her I didn't want it. She ordered me the same ring from different store, wore that one for a little while and lost diamonds again! So I went back to Minot and she said well maybe just pick a different one, so I did. Then she charged me $100 something for warranty that I didn't want. At this point I was over it all. It is now July and I am on the 3 Rd time being there. I took off the new( different) ring that same night and the band was bent and missing a side diamond. I went back again 4th time now. And they told me i would have to pick something else or take credit. No I want my money back!! She told me it was over 60days and they can't give money back. What 60 days? The 3rd ring hadn't even been 24 hrs. She was the worst. She was rude every time I went there. Finally sent a check to us in the amount of first ring. I will never deal with that lady again. Horrible...