Mission Viejo KIA Service Center — Local services in Mission Viejo

⭐️⭐️⭐️⭐️⭐️ Samantha Went Above and Beyond!

Huge shoutout to Samantha in Sales at Kia of Mission Viejo! I came in around 6 PM after being told by parts that they’d leave my item with sales, but no one had it. Most people would’ve just said “tough luck,” but Samantha didn’t brush me off. She went up to three different sales members (including managers), called two people from sales, and even called someone from parts to track it down.

Turns out, the guy I spoke to earlier left it sitting on the parts counter. Samantha went out of her way when she didn’t have to, and I really appreciate her effort and kindness. That’s real customer service...

I don't normally write reviews but the service team especially (Yasmine) went above and beyond for me. I live down in San Diego even though I bought my car down in Mission Viejo and bought a service plan down there at the time of purchase. I needed the home screen in my car to be replaced. The team was able to schedule the part to come in pretty fast. They set me up with a car while they had mine as I live far away and couldn't be without one and then they even drove me back my car when service had been completed! Talk about service! Honestly can't recommend Yasmine and the rest of her...

I had a problem with smog test with EGR not ready issue. I did not know how to solve this issue and Tustin Acura asked me to pay $250 so they can do something for me even I still have warranty. I spoke to Acura USA regarding this matter and representative told me to go Acura dealership near by. Mission Viejo Acura service department people and service they provide were exceptional, They send you couple of text update while you are waiting even video shows what they are working on. They did not even ask for $1. Strongly recommend this place if you have...