Volvo Cars Mission Viejo — Local services in Mission Viejo

I had a problem with my Plug In Hybrid accelerating on its own. I could only slow it down or stop by using the brakes. Taking my foot off the brake would cause immediate acceleration. I figured it was software but they blamed it on the floor mat being loose and holding down the accelerator. I asked if they were able to replicate the floor mat causing acceleration adequate to get the car’s speed to at least 50 mph. The shop foreman would not answer the question directly and would only state something to the extent that he was satisfied the floor mat was the problem.

From prior phone calls and being told I had “accused” them of a problem, when to me I simply reported a problem, that I thought had to be related to the cars software, it was clear to me that the shop foreman didn’t want to deal with the issue.

Originally they told me they couldn’t return the car until the problem was solved. They said they were waiting for regional service people to look at it.

They didn’t call me to tell me I could pick up the car when the other service was completed. I called them since I had not talked to anyone there for a few days; I was told it had been ready for a couple days.

Additional details:

The problem happened once before for a second or two when turning slowly into a driveway. The brake stopped the acceleration. The acceleration occurred while I was going up a low driveway curb slowly to avoid the possibility of the car bottoming out.

This was the second and last time it happened. It occurred after driving a couple miles. I tried several times parking and turning the car off and restarting the car, but still, I could only control the speed of the car by braking. My longest stop, that did not fix the acceleration, was probably about 5 minutes. It finally ended after I parked and shut the car down for 10 or 15 minutes. All the other times I parked and shut the car down were for under that time.

I took video and narrated what was transpiring during the acceleration. They had two concerns, one that the video may have been fabricated, and two, that they couldn’t see the floor mat area.

The floor mat was a service issue I reported because the driver side mat has been coming loose since I bought the car. I only put the floor mat on when I took the car in for service so it could be fixed or replaced. They said that the holes on a new floor mat would be the same and that it was the way my foot or feet were hitting the mat. Because of that they told me they didn’t even try another mat.

It was as if they wanted me to prove the floor mat was not in the floor mat area, instead of trying to actually determine that the floor mat could even have caused the problem. They were essentially blaming my feet for the problem.

Bottom line, the car either had a likely software issue or a highly unlikely floor mat issue. The shop foreman (whose title I may have wrong) did nothing about either to fix the problem. The car was returned to me with the same floor mat installed.

The dealership’s service has been good in the past but the way they handled this safety problem was, in my opinion, irresponsible. I was going to contact Volvo but got busy. I don’t think I even called the dealership about it.

So if this happens to you, try stopping the car car and not restarting it...

Amazing People!

How best to introduce the new Volvo Mission Viejo other than to say – amazing people, courteous, friendly, engaging, helpful (sorry Honda), who demonstrate their commitment to integrity with every interaction. They may have a small storefront compared to some of the OC auto megamalls but in my opinion, they are on par with the very best marquee brands and dealership in Southern California.

I have had the pleasure of working with Kerry Mitchell, General Sales Manager right after the LA Auto Show when I went searching for the new S60. Kerry was straight up with me from the outset – it is a fantastic car that breaks new ground in its category, is made in the USA, and although demos were available for the media it will be a few weeks before the first ones hit his showroom. Would I like him to take my info and contact me when the first one arrives? Of course.

Well I was pleasantly surprised when the cars came in earlier than anticipated AND Kerry reached out to me immediately! My business travel made finding a time slot a bit difficult, but Kerry was supportive and understanding.

I did arrange a follow-up visit. Timing couldn’t have been better as now Volvo Mission Viejo has several of the new 2019 S60s available. They are all technology masterpieces with incredible safety innovation. It isn’t just marketing hype with Volvo – safety is their way of life.

Tracey helped walk me through a few different S60 configurations. Frankly they are all beautiful, well crafted, and as a current Mercedes owner, C250 Sport AMG (3rd Benz) I can tell you this new S60 gives them a serious run for the money.

I drove the S60 T6 R-deign. For the sports car lover this is your ride. Tracey by the way knows her way around the car, was a master at the digital interface which after one simple demo I had down cold. The controls on the Volvo are incredibly intuitive. She helped me setup the Heads-Up Display (HUD). Now I’ve used old-school HUDs in Oldsmobile and other legacy US cars but this one rocked. Very easy to see regardless of outside light conditions and incredibly informative.

I could go on about the car, but it is the dealership that excels. Their facility is inviting, as I said the people are amazing, and I believe the entire team at Volvo Mission Viejo are committed to ensuring you have a fantastic experience as a new member of the Volvo family. A safe one...

Mission Viejo Volvo Dealership Review I visited Mission Viejo Volvo on April 8, 2025, seeking assistance with understanding the features and infotainment system of my newly purchased Volvo C40, as this orientation had not been provided at the Santa Ana dealership where I made my purchase. From the moment I arrived, I was treated with dismissive, condescending service that was shocking for a luxury automotive brand: • The initial staff member appeared visibly annoyed at having to speak with me • When I explained my need, he bluntly stated “You need to go back to Santa Ana” with no further assistance offered • When I insisted on receiving help at this location, he expressed frustration, saying “Oh my God. Why do we keep getting this?” • Ryan Ilmetov reluctantly agreed to assist, but maintained a visibly impatient demeanor throughout, including keeping one foot out of the car • When I asked about adjusting the voltage for charging, he began to explain but then stopped, saying “Never mind. Just leave it where it is. Don’t even touch it.” • When I asked about Apple CarPlay, he dismissed my preference with “Why would you use Apple CarPlay? Just use Google.” • He provided incorrect information about the LED interior lighting, claiming they couldn’t be adjusted (I later discovered they can) • Most egregiously, when I asked about cruise control, he said “How in the world did you even buy this car if you don’t know how to use it?” • Ryan openly complained that they were “tired of having to take Santa Ana’s overflow and fix the problems they create” My friend who accompanied me was equally shocked by the treatment we received. The level of unprofessionalism, condescension, and outright hostility was completely unacceptable for any business, let alone a luxury car dealership. What was most concerning was the incorrect information provided about vehicle features, which could potentially impact safety. The dismissive attitude toward my legitimate questions suggested either incompetence or deliberate withholding of information. I cannot recommend Mission Viejo Volvo based on this experience and would caution other customers, especially women, about the dismissive treatment they may...