DXL Big + Tall — Local services in Mobile

From the moment I walked into DXL Big & Tall in Mobile, AL, I knew I was in for an exceptional shopping experience. The store’s spacious layout and extensive collection caught my eye immediately, but it was the exemplary customer service that truly stood out.

A delightful lady assisted me throughout my visit. Not only did she exhibit profound knowledge about the assortment, but her keen eye for style also helped me select several top-notch shirts and sweatshirts, both for myself and a family member. Each piece she recommended resonated with my taste, proving her adeptness in understanding her customers' needs.

But what truly set this experience apart was her dedication to ensuring customer satisfaction. Discovering that one of the shirts wasn’t available in my size, she didn't just offer an alternative. Instead, she took the extra mile to order it specifically for me, ensuring that it would be shipped to my address. This gesture, while seemingly simple, speaks volumes about the store's commitment to its patrons.

In a world where brick-and-mortar stores often falter to online shopping due to convenience, it’s the human touch and such personal connections that keep us coming back. I wholeheartedly recommend DXL Big & Tall in Mobile for anyone seeking not just quality clothing but also a shopping experience that’s both personalized and memorable.

Thank you to the wonderful team, especially the lovely lady who helped make my day. I look forward to...

Clean store, nice sales people, but the coupon system is wacky, too explicit dates and times and they just are NOT user friendly. Twice I've taken a coupon in and not been able to use it due to microscopic instructions. Full price sucks. EDIT: Same issue as before, they just aren't willing to have coupons for use at the store. The store manager helped us this time and was very nice. Costly store but they have what we need so we pay the...

I was in this store earlier today and had the pleasure of having Jayden assist me with finding the right shirt I needed. Jayden had another 4 or 5 customers in the store at that time, and he did a wonderful job of trying to help each customer as much as possible. Give Jayden a raise, he had his work cut out for him today. Having good employees such as Jayden totally changes the customer experience. Do what you can to keep Jayden a...