Europa Motors — Local services in Modesto

I was having problems with the ignition on my Volvo, and I needed a new radiator, and Europa Motors was recommended to me by a business that I knew and trusted in Turlock. I made an appointment, drove my car in there, and immediately liked the look of the place. The property was neat and clean, the building well kept, even the work bays were tidy and well-organized, and I especially liked that my car would be kept inside a fenced and gated area until the work was done. I had a few problems with communications, but Derek was wonderful. He kept me well informed, and was always cheerful and polite whenever we spoke on the phone. As I live a couple of hours away, that was very important to me.

The radiator was fixed in a timely manner, but the ignition was a bit of a problem which was in no way Europa Motors' fault. They repaired it as well as could be done given the situation, and I went to pick it up. It refused to start. The owner, Marlon, had come out to make sure that everything was working right, and when I couldn't get the key to turn, he stepped right in and did all he could to get it working. It finally started, and he then drove it into a working bay so he could make sure that it functioned properly, and to ensure that nothing went wrong as I drove it home. As I stated earlier, I live a couple of hours away, up in the hills, and if something had happened, I could easily have been stranded or had an accident. I was greatly impressed and pleased at his concern over my welfare. The repair took 2 1/2 hours, in addition to the time the staff had already spent on the repairs, and I loved it that Marlon explained everything to me. I don't understand much about cars, but the way he explained everything as he worked on it, I understood a lot more than I otherwise would have. When the repair was finished, he checked it out yet again to make sure it functioned as it should. Again, I was quite impressed by his skill and thoroughness.

If I could give Europa Motors more than five stars, I would. I liked the cleanliness of the place, the comfortable waiting room, the excellent service and friendly attitude of the office staff, the thoroughness of the repair staff, and especially Marlon's concern for my safety. It's hard to find such excellent service these days, and I will gladly drive the distance I must drive to take it to Europa Motors. Their work is impeccable, their attitude is excellent, and I don't think I have ever had such...

These people were kind of rude especially lady who answers the phone she had a condescending tone from the start of the conversation. She asked if my parts were from the dealership I told her they were genuine parts that need to be programmed the tech refused to work on my car so I guess I should have just said they were dealership parts thanks for wasting my time. You won't stay in business long refusing customers they have plenty of good reviews but they will regret turning people away especially when they don't get business. If I have to have dealership parts I might as well just go with the dealership to put them on the stealership wants to charge 2000 dollars for parts and repairs I refuse to let the dealership screw me and I count on the little guy like this shop to help me but obviously they're in cahoots together. I'll find someone else don't waste your time unless you got...

I cannot say enough good things about this company. I was referred by another shop because it is hard to find places that will work on Volvos. I called ahead and told them the work I needed done. I work out of town and would be gone during their work hours so I set up a night drop off of my vehicle. They open at 7 am, at 7:30 am I got a call from them confirming they had my car and the mechanic had started the work. They called me by name every time I called. Their diagnosis confirmed what I thought was going on and they found other things going wrong that I had seen evidence of too. Their prices were dead on with what I found for parts and the cost for labor was what I expected. So 5 star customer service, diagnostic, pricing for parts and labor, and speed at which they got the work done. At the end of my first experience with them I can say...