Walgreens — Local services in Monroe

I wouldn’t typically leave a bad review of a place, but I am honestly so tired of bad customer service. Tonight I had a coupon and today was the final day to use it. I tried to use it last week and was told the items didn’t qualify, though they could not tell me what items didn’t qualify. I worked in retail for years, so it’s important to me to be ready when I check out; therefore on the slim chance I plan on using a coupon I am sure to always read the fine print to ensure my items qualify specifically for that coupon.

This coupon had been printed by the same Walgreens approximately 2 weeks ago, when I bought multiple products, expecting to receive the dollars off right then. The cashier told me at that time I would be getting the dollars back in the form of a coupon… inconvenient, but whatever, I would come back and make another purchase by 3/22.

I then needed some items, so I went to Walgreens on 3/11. This is when the cashier and manager told me my items didn’t qualify - I was upset, especially because they couldn’t tell me what didn’t qualify but whatever I would try again.

This brings me to tonight, when a young girl, who I’m sure doesn’t get paid enough was checking my items out. I tried to use my coupon and she put it in the drawer immediately (which is fine, I’m sure I did the same as a cashier.) When she then found out it didn’t take she said that it would come in as rewards, I said, no this already is rewards - it’s $15 off $15. To which she replied “that wouldn’t make sense”. I don’t appreciate the insinuation that I can’t read a coupon. Then she gets the manager and they take it out of the register, low and behold it says “$15 off of $15”. I asked the young girl not to speak to people in a disrespectful tone, because let’s face it gaslighting someone by saying “you didn’t read what you read” is at the core intentional disrespect.

She then said she was sorry I felt that way. Not sorry that she did it, but sorry I felt that way. I’m not here for a lesson in emotional intelligence, but Walgreens, your employees seem to need one, so HMU if you wish.

The girl then said “IT SAYS OFF OF NEUTROGENA AND AVEENO PRODUCTS” to which I yelled in an even more unbecoming than hers “NO IT SAYS COMPLIMENTS OF NEUTROGENA AND AVEENO. IF YOU WANT TO ARGUE WITH ME ABOUT THE COUPON READ IT FIRST.”

The manager did eventually give me my $15 off. And stated she thought the issue was likely that the coupon expires today… but if something expires today, guess when you can still use it - today.

So basically I’m here to say, I’ve never been so rude to a cashier as I was tonight, but I’ve also never been treated like I was dumb before by a cashier. And while the side of me that worked in retail says “the customer is rarely right” that side of me also says that you MUST have the emotional intelligence to make the customer feel heard. I did not receive this either time I tried to use this coupon. I am that rare customer who actually cares about your day and never tries to make it worse by presenting you with bad coupons or a bad attitude - sorry that today I was THAT Karen, who yelled at you about a coupon, but I was right and at the end of the day you should be sorry...

If I had a prescription transferred here because the app said it had it in stock. Turns out that wasn't the case but okay that's the app's fault. I talked with the people there and they said that they were going to order it and that it was going to be ready today at 2:00 p.m. I called today and I get a manager who blames just about every single person except herself or the store starts off by trying to blame my doctor's office. Then my doctor themselves then me and then bling the drug company for being high demand. When all I asked was where was my order and all they had to say is there was no order that whoever I talked to didn't put it in but that's not what I got from the manager. I got snarkiness and absolutely unempathetic response to every single...

Walgreens is an absolutely wonderful store. Everyone is kind and helpful. The candy section is brilliant. Sometimes I'll stop in for a bottle of water or soda. The photo section is great. The managers are friendly.

My family appreciates the Pharmacy, because the employees go out of their way to make our experience worthwhile. The app should be overhauled, but if you call or stop in, things will be perfect. We've talked to the staff and pharmacists hundreds of times and the advice is always smart and accurate. They are appreciative and care about our needs.

I highly recommend Walgreens...