Costco Wholesale — Local services in Montgomery Township

I have been going to this location since opening. Have had an executive membership for several years. This location has been going downhill and my visit yesterday was no different. While waiting to check out, I was approached by a woman with a scanner and was asked if I was an executive member. When I said yes, she said let me see your card. When I showed it to her, she said no, no, you aren’t. I said yes, yes, I am, then showed her my executive rewards cert that I was about to use. Like I was lying to her! She finally relented, but not before reiterating what that level of membership was about. I said thank you, but I already know this. She eventually moved on to try & hustle someone else. While I waited…and waited… and waited for the one man in front of me to be checked out, I listened to the cashier go on and on about sports with the guy assisting him and the customer. Literally did not stop talking about sports the entire time. Finally, when he finished with that guy, I showed him my card, he scanned it, did not say hello or otherwise acknowledge me, never looked at me once while he continued to talk sports, now with just the assist person. Finished ringing me up, scanned my certificate, told me balance (all without looking at me at all). I extended my hand for the receipt but he decided he was going to slap it down on that little check shelf. Did not say thank you. Interestingly, I heard him give a nice welcome to the pretty girl in line after me. 🤔I literally said nothing to this man so don’t understand the attitude. I was going to say something to customer svc but there was a line and I had frozen food, so I just left. I expect a certain level of efficiency and friendliness when I shop and Costco overall has usually been good this way but not lately here. Mike T? You’re rude & should be reprimanded for putting your conversation ahead of the customer. I’m rethinking renewing in April, but if I do, I’ll go to the Warminster location that has better management. Maybe pay more attention to customer service the way it used to be & not hustling people to upgrade & instruct cashiers to be agreeable to ALL customers, not just white men &...

Edit 8/19/2021: A few items I should mention and hope that they consider in order to improve the experience is very much installing a gas station as I know other ones have it both Warminster and Valley Forge Costco and the value from just that is tremendous to get top tier gas for good prices also makes it a more one shop place. Second would be potentially adding a car wash addition though I don't really hear much about those besides they are just good value. Alcohol sales would be nice but I know being PA it's hard to get that going.

Love the samples and food selections available. Meats and seafood are pretty large quantities at what I consider to be reasonable prices, but I mostly go for their prepared food that preparation wise only needs to be heated up such as the wings, chicken alfredo, and I always get a rotisserie chicken one of their best valued item there. I go once a week, avoid the weekends as they seem to be extremely busy where the lot is pretty full.

Only thing they need to add would be a gas station, because i'm sure I buy a lot of items as does everyone else that goes to Costco which would probably result in a nice discount on gas. Plus their gas is on the Top Tier list meaning they put additives along with the gas which helps keep the engines of your car clean.

Giving free samples though is an extreme help in being able to try new food and I would say I buy the item 90% of the time when i'm able to sample them first. They also sell items that aren't food and they are no doubt well worth it such as clothes, household items like sofas, decor, honestly there's always something new to buy there for your house. I take pictures of most of the food that I am buying or am going to buy in order to help keep track how much everything is, so i'll...

Safety Concerns and Poor Customer Service at Costco Warehouse #248 montgomeryville PA Tire Center

I recently purchased tires from Costco Warehouse #248 in late March 2024. Unfortunately, my experience with their tire service left much to be desired.

After noticing my tires were losing air, I scheduled an appointment online for repair. I arrived nearly an hour early for my appointment, hoping to get my vehicle serviced promptly. Upon arrival, I spoke to a supervisor named Desmen, informing him about my confirmed appointment. To my disappointment, Desmen informed me that the appointment slots were full and the earliest they could accommodate me was Tuesday morning, several days away.

I explained that my vehicle was losing air and it was unsafe for my family to drive it. Despite this, Desmen stated there's nothing he can do. I requested to speak to a manager and asked for the manager's name and phone number. Desmen stated that the manager was not on duty and they do not have a phone for the manager. He reiterated that he was the supervisor on duty and suggested that I go to customer service if I wanted to file a complaint. This was particularly frustrating as I had driven 30 minutes to reach the warehouse, and my vehicle is essential for transporting my kids to and from school.

The lack of flexibility and support from the tire center staff was extremely disappointing, especially given the potential safety risk. Sending a customer back on the road knowing there's a safety concern poses a significant risk and liability for Costco. While I understand that schedules can get busy, there should be accommodations for urgent safety issues. I hope Costco can improve their customer service and appointment management to better serve their customers...