I scheduled an appointment on Saturday June 19th to get my Iphone 8plus battery changed. It was 40 minutes away. When I got there the rep seemed like I was bothering him by showing up 15 min early for my appointment. He went in the back for 20 minutes and then let me know that they did not have a battery for phone. He suggested I go to willow grove but call 1st to see if they had it. I am confused that a store that works on apple products doesn't have a battery. And next knowing that I drove 40 minutes to get there I would think that maybe he would check and see who has the battery. I was leaving on a work trip the next day so I had to spend $1000.00 on a new iphone instead of geek squad fixing my phone for $49.99. I will never go to...
Read moreI recently dropped off my Lenova Laptop off at the Montgomeryville, PA Best Buy and was met by Juan who was very professional and friendly. He did a diagnostic and determined it needed a new hard drive and presented several choices. While I was there was another person getting a computer looked at that got very loud and vulger and Juan kept his cool and understanding and it looked like Jaun help the customer to a resolution. When I picked up my lap top Eduardo presented it back to me and help me reestablish the login and demonstrated that they had saved what I had on the hard drive which enabled me to use the computer without any problems. 5 stars for the Montgomeryville, PA Best Buy...
Read moreI've had this service since 2013 on a cellphone I purchased at Best Buy and recently developed a hairline crack on it. I went to the Montgomeryville location to submit my claim for the repair. The tech MGR told me it's a $150 deductible cost to have it fixed. I told him I was unaware of the cost and he made it a point to tell me he teaches his team to highlight the cost and the other store should have done the same. I've paid for this service for "years" and now I needed it and the deductible cost more than what I can pay in the Montgomeryville mall repair kiosk to have it fixed. I wasted my money paying away for years, don't...
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