Marshalls — Local services in Montgomery Township

Took my daughter shopping at Marshalls of Airport Square today. We didn’t find anything so I went to return my cart. When I lifted my daughter out of the cart, she dropped my keys that she had been holding. I bent down to pick them up and when I turned around, the cart I was about to push into the return rack was gone … with my wristlet in the back, as pictured. I told an employee working in the back. She immediately grabbed her manager and they locked the front doors. I told them I had a feeling someone took the cart by accident and was still shopping in the store. They literally searched high and low, through every shoppers carts, until they found my it! Today also happens to be my wedding anniversary and I had a sentimental gift from my parents stored in that wristlet. I am shocked, and yet so thankful, that they took me so seriously and were so dedicated to helping me find my bag. Not many stores and/or people would go to the lengths that they...

Yesterday I went to buy some items for my house, I had paid $ 100 by card and I was returning an item, the person who helped me refunded me for all the items I bought, instead of just returning one, when I want to pay again for the same purchase the money was still not available in my account, and she calls the manager very arrogantly saying that I called the bank and wouldn't let me speak or listen to me as if it were my fault that they have inefficient staff who don't think before acting, in the end I had to ask my husband to send money to my account because I didn't have the money available in my account and I needed to buy those items, neither of them apologized and I still don't have my money back in my account, finally the manager wanted to be empathetic, but it's useless how she treats customers, not even an apology or a discount, they didn't offer her anything for the mistake they...

I like to shop there but last time (9/12/14) I had problem with the customer service in getting an adjustment for a hat that my niece bought just because it was on sale for $12.99 and the original price was 24.99. When we got home she noticed that they charged 24.99 instead 12.99. Came back few hours later and they started to look at me like I had changed the tag stating the tag was from a Men Department. What do I have with this?? It wasn't me who put the tag on the hat. I needed to wait for 40 minutes for them see a video to check whatever and finally they gave me the adjustment. I felt like I had stoled or had put a tag with a cheaper price. Really?? The Manager Dorothy M and the associates didn't even say any apologies. I am from Brazil I am American Citizen and I was never treated like that anywhere. They need to be training on how respect the customer specially who speak with...