Torrid — Local services in Montgomery

Went to the Torrid location in Eastchase in Montgomery, AL I was not greeted when I entered the store. There was an associate behind the counter. There were two other customers in the store. There was no customer service interactions with any of the customers in the store. No acknowledgment of any current promotions that the store was having. The Keyholder did not price match or price adjust an item that I saw online. She lost a sale and a customer, she did not deliver the customer experience that TORRID prides itself on. She wasn’t knowledgeable on how to actually do the process, and this is a process that Torrid has, also, she has the power of yes and to give every customer the customer experience. I asked for the store manger she stated she won’t be back in until next two weeks. I asked for the district manager to contact me, she did say she would have Dana call me since she...

Plus size clothing is always higher. If you wear plus size you should already know that. With that said this is along the lines of Lane Bryant as far as pricing and quality however Torrid clothing is much nicer/trendy, in my opinion at least. Torrid’s intimates I absolutely love. I prefer to get mine from here than anywhere however I do love LB Comfort Bliss bras. Torrid has extremely nice clearance sales and an excellent rewards program. All the stores I’ve been to have been clean and...

I love the staff here, and getting clothes shipped to the store is easy and free from the website or app. The natural light in the store is great! They have a solid selection of shoes, too. And the staff will help you order anything you need.

Unfortunately they rarely carry the larger sizes on their spectrum. This is not the staff’s fault. It’s becoming common with lots of stores that cater to “larger” sizes to just not have those sizes in the store for anything other than leggings...