Kelle's Flowers & Gifts — Local services in Moore

I ordered a beautiful floral arrangement with Gladiolas and some greenery for a family members funeral. The reason I chose this arrangement was specifically for the beautiful Gladiolas. What was delivered was NOT what I ordered. What was delivered was an arrangement with Snap Dragons and some little white daisy flowers thrown in to "add more color". I called to discuss the quality and a price adjustment. I was told by the person who actual did the arrangement that she didn't have any Gladiolas and she added the little white daisy flowers to add more color. If anything, they made the arrangement look cheap. I stated the quality of the arrangement is no where near the price I paid. I was told she doesn't skimp on arrangements and the price was equal to what I ordered. What I ordered and what was delivered, are DRASTICALLY different. Not even on the same level. Very disappointed with the arrangement and the customer service. No willingness to offer any kind of refund or even an apology for our dissatisfaction with the arrangement delivered. If you don't have the flowers that were ordered, professionally, a call should have been made to discuss alternative flowers or potentially a different...

I am giving a 2 only because the corsage my daughter received for prom was pretty (AT FIRST) and the roses smelled great. HOWEVER, it fell off the wrist bracelet at our first photo stop for prom less than 30 minutes after putting it on and only riding in a car. The bracelet was on her wrist and the entire corsage was on the ground. I hate a glued corsage, for this reason. It is a prom corsage, it should hold up to dancing and it fell apart hours before they even arriving at prom. I took the bracelet with one glued leaf to the shop to let them see and know that their product did not hold up. I spoke with 2 ladies who said no one has ever told us this and oh yeah sorry. This almost ruined the beginning of this fun night. I wrapped my bracelet through it to keep it on for the pictures. Unimpressed with the lack of remorse or lack to offer even a portion of the money back. These are not cheap and should hold up better than this. If it were some other broken thing at a different store I would be offered a...

I called Kelle's shortly after reviewing hers and a few other florists' websites. I found out about a friend's sudden passing, 1-1/2 work days before the funeral. I'm not much of an order online person, so I called Kelle's and had to leave a message. Within 15 minutes the owner called and we talked about my needs. What wonderful service!! My friend loved red carnations and yellow daisies. Kelle's was able to help me out in a pinch! She delivered the very next day a beautiful arrangement that exceeded my imagination. I had reviewed the cost of several nearby florists and none, and I mean zero, came close to her prices or even showing something on tbeir website as creative as the arrangement received. I highly recommend Kelle's for ALL your floral needs. She's a locally owned florist so the flowers are really fresh. You can tell by talking with her she loves her job. Thank you, thank...