O'Reilly Auto Parts — Local services in Morganton

First off STUPID people work here!! I bought a battery with a three year warranty & it had only been a year when it was so dead you you had to let the other car charge it for about 30 minutes to even jump it off!! Then some guy came out with his little machine & said that they couldn’t replace it if they couldn’t get an accurate reading on the Alternator he had NO IDEA how to operate that diagnostic computer because he kept turning the dial from one place to the other & on one of them I saw it & it was showing 13.2 volts. I told him he had it & tried to show him but he just didn’t want to listen because he would have to honor the warranty. Then they wouldn’t even jump me off & told me I would have to buy a jumper box & that is VERY POOR customer service, if you even call it that. So, I went inside bought the one they had left & it actually worked!! Well today 05-23-24 my battery from AUTO ZONE finally died after two yearsSo, I charged it from 18:00 on 05-22-24 until I got ready to jump off my car @ 17:00 today 05-23-24 & the jumper box is showing it’s fully charged but it did nothing!!! Not counting the stuff I bought for my rebuild of a 1985 Ford Bronco XLT, which has been in the thousands of dollars I have to throw the $200.00 +/- dollars for a battery & $80.00 +/- for a jumper box just to get out of the parking lot to go to my regular mechanic ( a REAL MECHANIC ) & he informed me that it was NOT THE ALTERNATOR so it had to be the battery!! They said that the battery would work for three years & the jumper box for at least that long!! Bottom line is NOBODY @ that store knows anything about motor vehicles period!!! Oh yeah, went to Auto Zone & got a three year batters afterwards & they just got me a new one with a three year warranty and put it in my car for me!!! I PROMISE THAT I WILL NEVER DEAL WITH THOSE MONKEYS POSING AS auto pro’s!! What a joke!!! Never setting foot in ANY of their stores again & that’s that!!

• In response to the owners response of my review. I would happily come back if you guys will give me @ least store credit for the booster box. I used it many times to help other folks out & it always came through. It’s only two years old & now, when I needed it, it won’t jump a lawnmower battery. I know everyone means well but when I had told your “Manager” that his device showed 13.2, like it did at my mechanic’s shop, on the alternator as he kept turning the dial it showed me he had NO IDEA how to operate that piece of diagnostic equipment. I told him that he wasn’t operating the equipment properly & then he caught an attitude & got defensive rather than telling me the truth that he didn’t & getting someone who did know how to operate it. His PRIDE got in the way of CUSTOMER SERVICE. Anyway, like I said, if you will take the booster box back for just store credit, I would come back. But, only if O’Reilly shows just a little GOOD FAITH. If not I won’t come there to but another couple of thousand dollars of parts for the Bronco I am rebuilding. Thanks...

If I could give 0 stars I would. I came in to buy a few things for my vehicle and stood at the counter to get assistance. I wasn’t greeted once entering the building and “Eric” didn’t even acknowledge my presence as I stood as the register while he continued his phone conversation, glanced at my Apple Watch and had been standing there for 12 minutes. I left. Terrible customer service. One of the other employees was smoking...

Good place. Last time I called advanced auto, the guy answered with a terrible, "yeah". I'm guessing I bothered them with my business. But this O'Reilly's has always been good to me, and the guys that work there joke around with you and help you out. I'll be keeping my...