Mattress Firm Morganton — Hotel in Morganton

My husband and I were on a mission for a new mattress,We were going to the Morganton North Carolina area and I started researching stores that had mattresses and Mattress Firm came up with a great rating so off we went to the store,When we entered the store we were in shock at the prices but as we continued to look around the Sleep Expert Paul started talking with us and preceded to talk to us about the different mattresses and honestly this was the first store that we had been in that someone took the time to go over all the different types of mattresses and the differences in the feel of the mattresses and the reason for the different prices.Paul was great he wasn't pushy at all and he listened to what we were looking for all I can say is that this experience for my husband and I was the best and Paul was fantastic,People my say boy she is pretty excited about getting a mattress they would be right this was our first purchase for a mattress since we have been married and that would be Twenty Seven years we have always had hand me downs from family so yes I would say I am pretty excited.I have Sleep Apnea and my sleep needless to say isn't the best and we are both in Law Enforcement so that is added bonus to back and shoulder problems.,We left that store with complete knowledge and a new mattress and made a great friend in the process my husband was even able to talk with another couple that came into the store as we were finishing up and turns out they bought the same mattress as we did knowledge is power,We are getting our bed delivered this afternoon thanks to Paul and I can't wait.If your out there looking for a new mattress take the time to go by that store in Morganton and just talk with Paul from the time we entered the store to the time we left best experience ever!Thank...

I wish I could say that I either loved or hated my mattress. After purchasing my mattress Sunday, 1/29/17, I still haven't been successful in having my mattress delivered. I was told that the mattress would be delivered Tuesday, 1/29/17, between the hours of 10am to 7pm. This is not customer friendly to the people that work. I was giving a tracking website, so I would know within 2hrs of delivery time. After having to check the tracking throughout the day, while I was working, and having to make arrangements, so I could leave when the delivery truck was near, I received a telephone call mid-afternoon stating that the truck had wrecked and my mattress delivery would have to be rescheduled. I was offered two memory foam pillows ($79.00 value for both pillows) for my inconvenience and promised that I would receive my mattress today, Friday, 2/03/17, and that the mattress would definitely would be delivered. Today, I again went onto the tracking website to discover my mattress was not on route. After calling the store, I discovered that there was an error made on rescheduling my original delivery. I was again apologized to and offered $100.00 off my purchase with another promise that my mattress will be delivered Tuesday, 2/07/17, 10 days after my purchase. I have started looking at other mattress companies and considering canceling my order. After already making arrangements with work to be able to leave to meet the delivery personnel twice, I am not sure that I have faith in Mattress Firm, to make arrangements the third time. I have learned my lesson not to purchase from a company that does not have...

My experience was horrible. The manager was all nice at the store and then all the problems started. Michael promised the mattress and platform would be delivered the following Saturday. I waited all day but no one ever came with the mattress and platform. I called the store and spoke with Michael. He sent me a picture of a brick building and said the drivers went there to deliver the bed. I told him that I didn’t live in a brick building. I live in a yellow duplex. He said I lied. I had a few words for him. After that he said for me to call the district manager. I did and the mess got worse. Finally he said the mattress would be delivered on Monday. Then it was to be delivered Tuesday. I had to sleep on the floor for 3 days. I had already donated my bed to a friend. I am 67 years old and that’s how I was treated. I am just letting you know that I will never shop at Mattress Firm again. They are all about money and no customer service. Please do yourself a favor and...