KAY Jewelers — Local services in Morganton

UPDATE: I have been in Kay Jewelers at least four times in recent weeks, twice to drop off jewelry for repairs (two watches, one ring, and one necklace clasp) and twice to pick up repaired jewelry. I cannot emphasize enough how very, very polite, knowledgeable and professional the staff has been and I have been helped by several different store salespersons, I believe Matthew helped me once, and Jacob and Donna. Also, I cannot emphasize enough the quality of service I have received and the repairs were TOP NOTCH!! When picking up my completed repairs, I have always been very pleased with the results and I have NOT experienced one disappointment, not even one small issue!! Yes, the repairs are sometimes costly, but when it is jewelry that has sentimental attachments, you won't find anyone better to assist you, and the staff are always quick to give me any current promotional discounts that are available. These folks know and display the true meaning of quality "customer service." I highly recommend Kay Jewelers to family, friends, and everyone.

SEVERAL MONTHS AGO: I took two damaged watches in for repair. These watches meant a great deal to our family because they belonged to a very special family member who passed away several months ago. From the moment I set foot in this store, I was treated with the utmost kindness, a helpful attitude and professionalism! The person helping me was Matthew, but I also had contact on the phone with other staff. I picked up the watches last night just before the store closed and the watches (keepsakes for my grandson) were absolutely beautifully restored. I could not be more grateful! Thank you, Matthew and Kay Jewelers for your most kind help! This was my very FIRST experience with Kay Jewelers and I highly, highly recommend them!...

Worst engagement experience because of this company and management. My fiancé purchased the ring 6 1/2 months ago and we have yet to receive it back. I have not been able to show off my ring, it feels like it's not even real. The ring was absolutely gorgeous and every time it had to be "sent off for repairs" it came back with a different stone that was not near as beautiful as the one that was purchased. After being pushed off to the customer care dept because management in the store would not take matters into their own hands I learned that Kay Jewelers has been under investigation already for replacing real diamonds with fake ones at the repair shop. With all the beautiful rings you see in the store and the fabulous commercials they advertise you would think your proposal, engagement and ring would be nothing but exceptional. That however is not the case. We still have no resolution after being referred to several different supervisors and I hope no other newly engaged couple has to be put through the torment Kay Jewelers has put us through. It has been nothing but disappointments and a huge hassle with no consideration or sympathy from the company whatsoever. Please save yourself the trouble and buy your perfect...

Yes, this is a 5 star positive review-please read on for details. I took my wedding rings for biannual inspection and sadly, something happened in the shop that altered the appearance of my engagement ring. It's a Neil Lane and has a lot of fine details that couldn't be restored. I was devastated. My ring, of course, holds sentimental value, but it didn't look "right" anymore. And the scary part is that it's not in production any longer and hasn't been for a while. The happy ending is this: the store team and Manager (Leah) jumped into action and got me into the hands of Customer Service. The incredible team at Neil Lane brought the ring cast out of retirement and recast my ring and used MY diamond to retain the sentiment for ME. I'm just astounded. I picked it up yesterday and I can't believe the stunning work they did. My husband was just as pleased and admitted that it's more beautiful than the original. We are so grateful. This speaks to the dedication of Kay Jewelers, their staff and Neil Lane to go above and beyond to save sentiment. We appreciate your...