Trinkets & Treasures Formal Wear — Local services in Morristown

Rude, Disorganized, Unprofessional! My granddaughter recently got married, and had all of the wedding party get tuxes from here. It was a total nightmare!!! She had one problem after another! First when she went to pick out the tuxes, they had just bought out another store, so the entire store (floor included) was cluttered and in disaray, they were dumping boxes of ties, vests, and other apparel in the floor. then, then her aunt took the ring barer to get his tux, she arrived 30 minutes before closing, and the woman working was very rude and told her, "We are closed. You will have to come back tomorrow." This was said in a very snarky tone of voice, and when her aunt pointed out that the website stated that they were open until six, and that she drove down from knoxville, she got the same response. It took an hour for them to fit my son for his tux (Father of the Bride), because they could not find the correct vest and tie for him. My daughter-in -law finally found the right vest. When my grandson (usher), and the ring barer went to get fitted, it took them two hours, and they kept the ring barer's tie and pants to be fixed. Which was not a problem, until they went to pick up his pants and tie. They finally found the correct pair of pants, but could not find his tie, and stated that they did not know he was supposed to have a tie, or what color it was supposed to be. Her aunt found the tie buried under a pile of trash on the front desk. One of the ushers went to pick up his pants after having them hemmed, and they gave him back the wrong tux. It did not have his name on it, and was not even for the same event. He finally got the correct tux before leaving. They sent the best man out of their store with the wrong vest and tie. That never got fixed, and the tie did not match the vest at all. My granddaughter went to walmart at midnight the night before her wedding to find him a tie that would match the vest. The only reason the tie matched the vest is because he was given the wrong vest. It took them 1 hour alone just to get pants for one of the groomsmen, and they even gave him the wrong vest and tie until my granddaughter's husband told them it was wrong. They did finally get that fixed, but told her husband that she had told them it was ok for them to switch the colors of the entire wedding party if they couldnt find the correct tie for the best man. Which is something she never authorized. They sent him out of the store with enough vests and ties to change the rest of the wedding party to the same thing. That did not happen, nor would it have. However, we got through the wedding without anyone noticing the vest and tie of the best man not being correct. so out of 9 men who had to rent tuxes only 3 of them did not encounter issues. That means 2/3 of them did. That is rediculous! Not nearly as rediculous as the phone call her husband received 2 weeks after the wedding asking why one of the groomsmen did not return his tux, when my daughter-in-law had returned all of the items two days after the wedding. They were supposed to check off the paperwork when she brought the tuxes back in, but told her, "We are busy, just lay them on the desk and we will get them later." Not only were they rude, but they also do not do their jobs thoroughly, or correctly. They have lost an entire family worth...

I'm not one to write a review about a store, but I had to comment about this one. I just went in today to help my brother and his girlfriend find a tie and vest to match his girlfriends dress for prom. The store was very crowded which was understandable considering prom is right around the corner, but the store was very disorganized and the placement of their items made it difficult to move around. At one point a sails associate asked me to move because I was "blocking" the checkout line, when I was standing directly in front of a clothing rack. Well, I'm sorry that the vest rack is only 5 feet away from the checkout, maybe you should arrange your store in a more accessible manner. But, that's not what bothered me the most about that store. A couple minutes later when my brother finally found a vest to match the dress, he asked one of the sales associates a simple question. "Do you think I should get a medium or a large vest?" The sales associate replied back with "If you're just going to get a vest and a tie, then just get a vest and a tie." What kind of customer service is that? For one, that doesnt even answer his extremely simple question, that you could have easily answered by looking at him. Ecspecially since you're supoosed to be selling formal wear, you should know at least the basics about tailoring. That's when we walked out. We weren't being difficult and we weren't even there for 10 minutes. This store is definitely low on customer service, and good luck looking around without running into...

I’ve been to this place several times, including buying my wedding dress and all parties involved our wedding attire. They have always been rude, but today really took the cake. When going with my sister to try on bridesmaids dresses, we were told (by the owner) they only had formal/prom dresses. We asked if we could see those to atleast get an idea of cut and size for the two bridesmaids (my niece and myself) to be told that it wouldn’t match up because they fit differently. When I asked what she meant, she couldn’t explain. She then forced me to be measured and loudly yelled my size through the store which I didn’t appreciate, then shows me a handful of dresses in that size. I attempt to go try one on, she made some nasty comments, so I proceeded to tell her it was extremely obvious that she didn’t want us to try on her dresses and we would take out business elsewhere. I hung the dress back on the rack and walked out. They were very unprofessional and extremely rude. I can’t believe this place in still in business with the selection they carry, the price, and the type of customer service they provide. I will never step foot back in that store and I will never recommend anyone else go there either. I will also tell everyone of my experience and urge them to reconsider going...