Goodwill Industries of the Inland Northwest — Local services in Moscow

The cashier came to counter 1-2 minutes after I placed my items up to checkout. She arrived just as another customer was walking up to checkout across from me. 2 of the checkout areas had signs saying closed, yet no signs were visible where I was located. History led me to believe that I was at possible site to get help from an employee, but I was not even noticed. Within 30 seconds 4 more customers were standing in line behind the person who actually got help. As I picked up my items to go around to line, I sought cashiers attention to show fact that I had been waiting, but I was blatantly ignored by her, while others in this line also attempted to nod, to help her recognize I had been waiting. She pressed on checking people out, blatantly refusing to turn towards me and respond to my verbal request for "1st in checkout line at register area", Without any recognition or response from her to check me out next, I pushed my items off to the side of the countertop, made claim I had no need to purchase any items if I couldn't be respected by the employees who work there. I was not rude at all, and I did speak up enough for employee to hear me, as everyone else looked at me and recognized what was happening. At this point I realized I was being blatantly ignored, on purpose. Unless barriers were hearing impairments or behavioral, this person should not be associating or helping customers make purchases. Once again I ask myself...how stupid do I have to be, to step foot in this Goodwill once again, knowing the poor/rude service of your employees may change, as history continues to show me that customers are never given respect, attention, or kindness while shopping at your location . Fat chance at change. Even employees with barriers need to offer acceptable standards in customer service to work on the floor, especially if your receiving funds for training or providing employment from our govt. The community shouldn't feel like it's OK to be treated bad, poorly, and/or rude when they shop at a nonprofit thrift store, because the employees may be/are disabled. This builds a bad perception of how people view persons with disabilities...barriers to employment. It's...

I've shopped here off and for the last several years. I have to say, it's a nice clean store, with good selection. However, I'm not impressed by their prices. Prices are markedly higher than you'd expect for a thrift store, even when compared against other Goodwill stores I've visited. Their footwear is FAR more expensive than I would pay. The last few times I've been in there, I've only found an item or two and took a pass on several items I would have liked to have, but was not going to pay 'like new' prices on used stuff. I live rurally, so it's just as easy for me to take my shopping trips to Coeur d' Alene and shop at the...

I don’t know why this goodwill has such low ratings? Are goodwills going up in pricing? Yes. Is it difficult to keep things perfectly organized? Yes. Is this the cleanest, nicest smelling goodwill with the best customer service representatives I have ever been to? Yes. Do I feel organization - especially in the kids clothing department - could be improved upon by not putting adult clothing in with kids clothing? Yes. Have I purchased tons of great pieces from here for my family? Yes. I freaking...