Fitness CF — Local services in Mount Dora

Please read the whole review…

Went to the Mount Dora's Fitness CF with the intentions of enrolling me and my family. First of all, we (me and my 2 daughters 12 and 6yrs) walked into the place and passed by at least 4 staff members. None of them greeted us or anything. Had to find my way in. Walked into a lady, asked for information and she directed me to a kind of a front desk/fitness center. This person asked me what I needed. Again, no greetings and not a friendly attitude. The person didn't even introduce her/himself (don't want to be rude or anything. But once this person never said its name I wasn't able to identify if it was a man or a woman). Again, I Explained that I wanted to know the facilities and enroll me and my family for the summer program. This person asked my ID and also my 12-year-old daughter's Id. I provided my ID and mentioned that my daughter wasn't bringing any. It's Summer, we were riding our bikes and decided to pass by the GYM. Never imagine a 12 year old girl would need to fill out a form and do an application to be with her father getting to know a gym facility. So I told the person: Ok she will wait over in the corner while I get to know the place. So this person, with a very unfriendly attitude, took my ID, made a copy without my consent and came back asking for daughter's ID again. I said that my girl was going to be in the corner of the entrance door waiting for me. It was 90º degrees out. We were extremely tired because we were riding our bikes and this person was asking to my daughter wait outside while I was doing a tour. What kind of place does that to people? It's a GYM it's not a federal Court or the FBI Office. Asked for the manager and this person claimed to be the manager. Then I ask: How come you put a person at a management with 0 people skills? In a place where people are in and out all day long? Got really disappointed and stressed. Left the place.

I’ve decided to leave the original review because I understand that is part of human nature to make mistakes but it’s really divine to have humbleness to admit it and make emends.

Today 06/17 Zo (General Manager of FITNESS CF) reached out to me and apologized on behalf of his team. Gave us a very nice tour in the facility. Was very thoughtful and gentle. And really helped me and my whole family in a journey for a healthy life.

Thank you Zo and all Fitnes CF team . Apologies more than accepted.

If you and your family want to get healthy and need a real structured place to do so Fitness CF has the complete and final solution for you.

For sure you can find a...

Update: 05/20/25:

I guess I’ll “star” off my update by saying that you are not the brightest little bulb in the box.

I said it smells “like” cat urine and mildew. I didn’t say you have/had cats in your building. But clearly you and your staff are too immature and argumentative to think of a better way around the truth. Your gym sucks, your staff sucks, people know it, and the reviews show it. 👍🏼

Original review is below:

I tried signing up, and I never made it past the front desk. Pretty bad experience. I’ll bullet point below:

.Upon entering the building it smells like mildew and cat urine. It’s the very first thing I noticed.

.One person at the counter. I didn't wait terribly long, maybe 5 minutes. But as a person interested in signing up, it is a bit of a deterrent when you have to stand around the entrance dodging gym members entering as you wait for assistance simply to tour and obtain info.

.Instead of being greeted, or asked how I heard about the gym, I was immediately asked for my ID without any explanation for the purpose. I was then handed an Ipad, and instructed to provide my personal information, and while I read the complete waiver of liability, and authorization for marketing to me, I was looked at awkwardly, and with an attitude by the person at the front desk. I explained that I don’t feel comfortable filling out all of that information when I was only attempting to tour the gym prior to making a decision. What made it worse was the response that I received…The person at the desk looked at me, and with an attitude, just said “Ok”. He didn’t offer information, he didn’t offer me the opportunity to tour the building, and when I tried nicely explaining myself in an attempt to better connect with him, he just smirked at me, chuckled, and said “Ok” again, as if I’m not worth his time. I then asked straight forward if I can tour the building without filling out the docs, he chuckled again, and said no with a big smile on his face.

.I have a family of 4, and I was planning to sign 3 of us up for CF fitness. I don’t plan to return to this gym. Best of luck to the members, the staff, and the owner. I hope...

• Updated * We spoke with Christine per the response to our review. She was cordial and gave us our free trial. We have converted to a membership. Below are my thoughts about the gym so far and recommendations for avoiding the same situation in the future.

One point has still been deducted due to the initial impression but overall the gym seems fine. It feels a little peculiar to me but I haven't discerned why. My wife is fully enthusiastic about it so far. They are well equipped in both free weights and machines, so that is good. Their set up is a little weird to me; I am sure they have a reason but I cannot process it. I will most likely update again after I have been there longer and have a fully formed an opinion.

• Recommendation * Please understand, this may be a criticism but it is meant in earnest. Christine was very kind and considerate during our interactions. This is by no means meant to libel the gym and I hope that reading them may be an aid for future practices, should they warrant your consideration.

I respect your concern about free trial scams. I would recommend setting a group of locations or a distance in stone. You could use either included cities or total drive times or pretty much any metric by which you could form divisions. Once you have this area codified, instill it in your employees so that you can ensure that they are each capable of providing reliable and consistent information. When a customer applies for a free trial, ask them information about their location or whatever criteria you have prior to gathering personal information, such as photocopying IDs. Consider that many people do not revolve their life around a single point (home) but rather as an area between two or more points that require constant presence (such as home and work, or perhaps some other obligation). If they live a reasonable but far distance, there may be another reason to select...