Mattress Warehouse of Budd Lake — Local services in Mount Olive

Unfortunately, I had a really negative experience here. I dealt with both Laquan and Jennifer, and though they seemed like decent people, I thoroughly got scammed. I came in with my friend who recommended going to finally get a new mattress, something I had been considering for a long time. We first dealt with Laquan who was happy to match to a similar deal that was given to my friend by a different sales rep. We closed the deal, feeling happy and satisfied and then all hell broke loose after that day. We were delivered the wrong mattress we negotiated. Then after calling multiple times to bring this to the attention of the employees, we were told it was a “favor” for them to wave the fee to pick up the incorrect mattress. After talking to Jennifer and Laquan, and requesting a supervisor multiple times over this matter, we had to go back in person to get it sorted. We were then told there was nothing they could do but pay an additional $1000 more for the mattress we originally negotiated and closed on. After that we ended up paying 2k more for a different mattress from another brand after Jennifer highly discouraged the purchase of the purple brand we originally wanted. The only deal we really ended up “getting” is that they included two purple pillows that were never delivered and STILL have not been delivered to this day (this deal was closed in May). Again we called and called and were told the reason the pillow is taking so long to be delivered is because “we got such a good deal that they are not holding it priority” ?? What kind of good deal is it when you never receive your items yet pay for them. Then we thought we got it sorted again after my friend called and Laquan told us the pillow would be delivered within a week. Well, that was 3 weeks ago, and still no pillow. We were scammed into getting this movable headboard and a mattress that we didn’t even want originally- and the only way we actually ended up “saving money” was getting two complimentary pillows that never came to us. After countless calls and multiple requests for a supervisor, still no pillow.. I never write reviews, let alone bad ones, but my partner and I are out over 5k for this situation and it STILL has not been made right. I am discouraged and would discourage others from coming here. Also, the delivery drivers BOTH times said they were coming on a specific day and time- in which was the middle of the day and had to take off work, just for them to NOT show up on the day they said they were coming… Also most of the positive reviews are made because they push writing a review down your throat at the time of purchase before you even...

I visited this store in the beginning of this week and had an excellent experience. First, I need to compliment the salesman Laquan Hall. He was patient and kind. He listened to what we were looking for in a bed. We wanted a bed that would help with my back and aches from RA. I told him how my neck and back were bothering me and asked for something firm, but with a plush pillow top. Laquan showed different choices to us and we chose the Beautyrest Harmony Lux BackCare Seacliff Medium Pillow Top Mattress. In addition, Laquan suggested that I try a different pillow which may help with the neck and back. We tried various pillows and I fell in love with the Perform pillow. Next, I had asked if the mattress we chose would be going on sale soon since Presidents day was only a week or so away. Laquan checked with his District Manager and got him to honor the upcoming sale price a couple of days early. Next, I asked if he could possibly have the mattress delivered the next day and again, he managed to have it delivered for us the next morning. Overall the purchasing experience with Mattress warehouse was superb, with much of that credit due to the outstanding salesman. Next, the delivery service was also great. Delivery was on time, quick and professional. I waited a few days before giving this review, because I wanted to see how this mattress felt. Let me put it this way, this is one of the best feeling mattresses I've slept on!!! It's firm but also soft because of the pillow top. Over the past few days, I'm waking feeling so much less pain and I feel much better rested. Granted, that we were overdue for a new mattress, but so far I am very very happy with this choice. I would highly recommend the Beauty rest Backcare mattress and also the Perform pillow and of course...

Awesome place! The salesman was very nice and showed the mattresses that met my needs, and was able to pick out the most comfy! The mattress was very comfortable that I picked out, tried it and I ended up sleeping in without having to get up at all! Great customer service! Glad we found this place! And it was also the first place we found when we went mattress shopping. Although there’s hardly any space left in my room and I have to move things around since I have a small room but it’s well worth it! I’ve been moving things around in my room for months so I’m used to it with plenty of space left! The base is really cool too! It can lift me high in the air as if it were a bunk bed! I appreciate the service offered to me! Thank you so much! Highly recommend...