Safeway Pharmacy — Local services in Mountain View

TLDR: SCAM STAY AWAY!!!!!!

I used to never have problems with this pharmacy but my latest interaction tells me that maybe they hired new staff. I called about getting a prescription filled last week and they let me know it was filled. Great! I'll pick it up on the weekend. When I came on the weekend, they said it had been over week since it was filled and that they cancel the order if it doesn't get picked up. The problem is I was never called or in any way notified that my prescription was filled. They asked me if I wanted it refilled again and I declined. I decided I'd go with a pharmacy closer to me so that I can pick up the prescription sooner.

Fast forward two days later, I requested my doctor to send the same prescription to a closer pharmacy and that pharmacy calls me to tell me they cannot fill my prescription because it has been filled at another pharmacy. I call this Safeway pharmacy and, 1. get put on hold right after being taken off hold. 2. get told it was filled again. I asked to cancel the prescription and they agree and then hang up. There is no ending the call, nothing. No confirmation that my prescription has been canceled.

Rude. Never coming back again, thank you.

Update: They've been charging my insurance every two weeks for medication I was never notified to pick up and never got. I am now fighting to get my prescription taken away from...

They were very patient and helpful. I was new here and had Rx from dentist and doctor sent in. One sent my last name in wrong so they had gottwn a duplicated account in their system, but quickly and patiently sorted it out when I asked about the status of the second Rx. I have primary and secondary insurance, and they explained that if I don't tell my insurances about each other it's only possible to bill one at a time. I was still able to get normal pricing with just one insurance billed and know how to resolve it for the future!

On getting the Rx, the pharmacist was very thorough in describing how they are suggested to be used and what my options are there in. They went beyond the level of detail I've gotten for similar Rx in the past.

Not sure if all the negative reviews are simply because of bad policy, but the staff here are very friendly and helpful in...

Tried calling about the status of a prescription phoned in the night before by my doctor. Got sent to voicemail after holding for about 3 minutes. Voicemail never returned. Went in to get prescription a few hours later. At first they said they didn't receive it. They then found it after I insisted it was there. It wasn't filled. Said it would take 30 minutes, but I had to get back to work. Went back 3 hours later - they again couldn't find the prescription. Had to insist that they had it. They then took 5 minutes to fill it, and at least 10 more attempting to enter it into their computer system, which apparently had been recently updated. First and hopefully last time I have to deal with...