Teaspoon Los Altos — Restaurant in Los Altos

Tea was good, service was not. Upon entering, we immediately noticed how hot it was inside the shop, but we didn't expect to wait long (we only ordered 2 basic drinks and no one was ahead of us in line). After the first 10 minutes go by, we began to wonder why people who ordered after us were receiving their drinks ahead of us, and eventually, the barista informed us that one of our drinks required tea that had not been brewed yet. This was a little frustrating since only now were we informed of the extra wait but he said it would only take "a few minutes." We waited a few more minutes with no news of our order, so my partner decided to step out to buy gas, and by the time they came back our drinks were still not done. Our drinks were finally ready after another 10 minutes waiting, but one of the drinks that had been made prior was completely watered down from the melted ice because it had been sitting out for nearly 20 minutes at this point. As someone with food industry experience I am usually understanding when it comes to situations like these, however the behaviors of the employees encouraged me to write this review. The only person out in the front was working very slow and the person in the back who was supposed to be brewing tea consistently came out in the front to sit behind the macaron fridge (only when asked did they inform their coworker that the brewing tea we were waiting on was done). Lastly, what bugged me the most was the attitude of a new employee who at this moment had just clocked into their shift, and immediately began complaining about needing to come into work. Her first reaction to viewing the list of upcoming orders on the kiosk was a huge sigh while looking up at the ceiling and pulling out her phone to take a picture of the big order that came in (probably to post on their socials). I would encourage management to review employee expectations and reinforce training to better prepare employees to...

The tea tastes disgusting but the mango smoothie is amazing! I got Toffee black tea, sweetness 100%, house creama, regular ice and coconut jelly. Tastes kind of like normal Thai tea but watery and has a weird after taste. My bf got the Classic Thai tea, no honey boba and it tastes like cleaning products, Thai tea and not a lot of cream. When I went to ask to exchange mine I was told no bc I tried it. I literally took a sip of it and brought it straight back. The cashier refused to do anything for me and said well I helped you custom pick your order(first time customer here btw), I even insisted on them taking my drink back. I asked to speak to the manager and he said shes going to say no, I said I’d like to ask her myself. He said you can go find her yourself she’s walking around the shopping center. I walked away and went back to the place I had my food at and started writing this review. An employee walked by and it was a lady, I asked if she was the manager and she said yes. I told her I hated my drink and was wondering if I could exchange it out. She instantly said yes and asked what I’d like? I said I’d like to play it safe this time and get the regular mango smoothie and even offered to take it to my outdoor seating where I’m eating dinner. She just dropped it off and it tastes amazing, so fruity, sweet and great consistency. I will not be drinking my tea, but I hate wasting money. So hopefully the homeless man at the light will enjoy the tea. My bf is going to share the mango smoothie with me and we’re gonna give the other one away too if we find a second homeless person. Best smoothie I’ve ever...

POSITIVE -They have Thai Tea and their various toppings are good

ALARMING: As a previous barista who was taught to always keep everything clean, I notice things when I go to food places and unfortunately... at first sight the counter/glass top they serve the drinks on is always amazingly sticky and dirty! (don't ever rest your elbow there) The inside of the work area is not kept presentably clean (i've been here multiple times) Workers were drinking their own drinks as they work (vs. during mini breaks, or dead moments) A worker who was off-shift wandered inside to make her own drink and was hanging out while the work space was already crowded with busy workers. (her making her own drink created a longer wait) The toppings are open to the air, and all of this crowdedness and careless hygiene makes you suspicious about clean toppings. Places like Cafe Lattea, and ShareTea (and more) have wonderful young workers who keep the place clean and tidy. This is SOOOO important to show your customers. Now, I think a lot of Foothill College students work there (Im a FHC student myself), and I don't get why these workers are not as clean as the other places. It seems too laid back and careless. Workers need to understand what it resembles to be this careless. It doesn't matter how popular or hip the place is, if cleanliness not valued deeply. Nobody wants to drink...