Residence Inn by Marriott Palo Alto Los Altos — Hotel in Los Altos

This is the worst of my experience in any of the properties by Marriott so far.

I made a corporate booking and stayed here for 7 days. Here is some feedback on the extremely arrogant and weird staff from this hotel …

1. When I reached for check in, I waited in the queue for 30 minuets along with 3 more members and the staff responsible for providing keys was roaming here and there with his mobile carelessly for 30 mins.

2. There were a total 2 towels in the room and kitchen was not properly cleaned. The room was not properly checked and a heavy noise was coming from AC entire night , due to which I can’t sleep. It took them 2 nights to fix the issue.

3. WORST ONE — I selected the hotel as there was kitchen in the room , so that I can prepare my dinner. But for 7 consecutive days those arrogant staff didn’t provided any room service including cleaning of kitchen utensils ,trash removal, or new towels. I went to front desk and complained 3 times in 7 days but those shameless and weird staff tried raising their hands and kept on cross questioning me with stupid questions like— when did u came, whom u complained for room cleaning, why can’t u ask the people cleaning rooms to clean ur room etc etc ..

I talked to the workers who used to clean rooms, they told my room number is excluded from their list for any kind of servicing.

I talked to the staff in hotel again but those shameless people seating in front desk hardly did anything. (thinking no one is supervising them and no one can can force them to do any work.) The person said they provide room service once in 2 days so wait for next day , but nothing happened in next day also.

The guests in hotel are getting treated on the basis of their race… Finally I gave up and ordered all my dinners from Uber Eats for 7 days , as no-one came to clean the kitchen.. Finally trash in the kitchen started smelling badly in entire room.

4. Free Breakfast: they have minimal items on the name of breakfast, and they don’t have any information on ingredients of the breakfast along with any allergic information. I questioned about couple of items asking do they have egg , and duffers reacted saying we don’t know … I requested front desk to add information on ingredients and allergy, but as usual they made fun of me and said we don’t have any such provisions, if you have issues don’t eat them.

Here are some pics of the room , which states they didn’t feel responsibility to clean kitchen, bathroom, change...

This is the worst of my experience in any of the properties by Marriott so far.|I made a corporate booking and stayed here for 7 days. Here is some feedback on the extremely arrogant and weird staff from this hotel ...|1) When I reached for check in, I waited in the queue for 30 minuets along with 3 more members and the staff responsible for providing keys was roaming here and there with his mobile carelessly for 30 mins.|2) There were a total 2 towels in the room and kitchen was not properly cleaned. The room was not properly checked and a heavy noise was coming from AC entire night , due to which I can't sleep. It took them 2 nights to fix the issue.|3) WORST ONE -- I selected the hotel as there was kitchen in the room , so that I can prepare my dinner. But for 7 consecutive days those arrogant staff didn't provided any room service including cleaning of kitchen utensils ,trash removal, or new towels. I went to front desk and complained 3 times in 7 days but those shameless and weird staff tried raising their hands and kept on cross questioning me with stupid questions like-- when did u came, whom u complained for room cleaning, why can't u ask the people cleaning rooms to clean ur room etc etc ..|I talked to the workers who used to clean rooms, they told my room number is excluded from their list for any kind of servicing.|I talked to the staff in hotel again but those shameless people seating in front desk hardly did anything. (thinking no one is supervising them and no one can can force them to do any work.) The person said they provide room service once in 2 days so wait for next day , but nothing happened in next day also.|The guests in hotel are getting treated on the basis of their race... Finally I gave up and ordered all my dinners from Uber Eats for 7 days , as no-one came to clean the kitchen..|Finally trash in the kitchen started smelling badly in entire room.|4) Free Breakfast: they have minimal items on the name of breakfast, and they don't have any information on ingredients of the breakfast along with any allergic information. I questioned about couple of items asking do they have egg , and duffers reacted saying we don't know ... I requested front desk to add information on ingredients and allergy, but as usual they made fun of me and said we don't have any such provisions, if you have issues don't eat them.|Here are some pics of the room , which states they didn't feel responsibility to clean kitchen, bathroom, change...

This is the worst of my experience in any of the properties by Marriott so far.|I made a corporate booking and stayed here for 7 days. Here is some feedback on the extremely arrogant and weird staff from this hotel ...|1) When I reached for check in, I waited in the queue for 30 minuets along with 3 more members and the staff responsible for providing keys was roaming here and there with his mobile carelessly for 30 mins.|2) There were a total 2 towels in the room and kitchen was not properly cleaned. The room was not properly checked and a heavy noise was coming from AC entire night , due to which I can't sleep. It took them 2 nights to fix the issue.|3) WORST ONE -- I selected the hotel as there was kitchen in the room , so that I can prepare my dinner. But for 7 consecutive days those arrogant staff didn't provided any room service including cleaning of kitchen utensils ,trash removal, or new towels. I went to front desk and complained 3 times in 7 days but those shameless and weird staff tried raising their hands and kept on cross questioning me with stupid questions like-- when did u came, whom u complained for room cleaning, why can't u ask the people cleaning rooms to clean ur room etc etc ..|I talked to the workers who used to clean rooms, they told my room number is excluded from their list for any kind of servicing.|I talked to the staff in hotel again but those shameless people seating in front desk hardly did anything. (thinking no one is supervising them and no one can can force them to do any work.) The person said they provide room service once in 2 days so wait for next day , but nothing happened in next day also.|The guests in hotel are getting treated on the basis of their race... Finally I gave up and ordered all my dinners from Uber Eats for 7 days , as no-one came to clean the kitchen..|Finally trash in the kitchen started smelling badly in entire room.|4) Free Breakfast: they have minimal items on the name of breakfast, and they don't have any information on ingredients of the breakfast along with any allergic information. I questioned about couple of items asking do they have egg , and duffers reacted saying we don't know ... I requested front desk to add information on ingredients and allergy, but as usual they made fun of me and said we don't have any such provisions, if you have issues don't eat them.|Here are some pics of the room , which states they didn't feel responsibility to clean kitchen, bathroom, change...