Mizu Sushi Bar & Grill — Restaurant in Mountain View

I would like to start off by saying that I almost never post reviews but this was so ridiculous, that I feel obligated the write this. My husband and I went to this sushi place for dinner on date night. I am a big sushi fan but due to dietary restrictions, I always order the same thing. I order a cucumber and avocado roll and a salmon cucumber avocado roll. This time was no different.

I asked for the Salmon roll but to please add cucumber and for a cucumber avocado roll and they said no problem. The food came and they didn't put the cucumber in the salmon avocado roll, so I asked them for the cucumber and they brought it to me on the side. The food was mediocre but edible. I've had drastically better sushi in other place, but that's fine. The worst part was when the bill arrived.

They charged me $10.50 for the salmon avocado roll (add cucumber) and $10 for the cucumber (add avocado) roll. I called the waiter over and asked him how could a roll that has salmon, avocado and cucumber be $10.50 but the same roll minus the salmon be $10? They also charged me $3 for adding the avocado (cucumber roll $7 plus $3 for avocado), which they didn't mention to me when I ordered it. When I told them about it and asked why is the additional avocado so expensive, they said that avocados are very expensive and that they go for a premium, hence the $3 charge. I said fine, then why don't you charge me for the avocado roll which is $8 and add cucumber to it so it's cheaper. They said no no no, we can't do that because you said you want a cucumber avocado roll and not an avocado cucumber roll. I almost lost it at that point. 'What's the difference, it's the same two ingredients! So I asked if I had changed the order of the ingredients when ordering, would you have charged me less and they said "yes!". I was shocked. When I told them how it makes no sense to charge me the same amount for a roll with fish and one without, they said that's just how it is. They wouldn't adjust the bill, they didn't apologize for not informing me there would be an extra charge and they wouldn't even admit that the way they charge for items makes no sense. Mind you, if I order from their website online, their extra charge for cucumber is $0.50 and for avocado is $1. I guess their premium avocados in the restaurant go for $3 but on their website it's only $1. I have never experienced worst customer service in my life and to have the waiter argue with me about the fact that I said cucumber avocado instead of avocado cucumber is the most absurd thing I have ever heard. Not only would I never go back there but I wouldn't recommend it for neither the food or the experience. Stay clear of this...

Just had THE Best Sushi-During-Covid-19 Experience at Mizu for lunch today. Where to start?! First of all, Outdoor Dining Take-out, especially when it comes to being hot and fresh. All our food was perfectly fresh from the hot green tea and miso to sushi and bento boxes. We will definitely be coming back again now that we know this Mizu is both open and still excellent during this Covid-19 pandemic, and because my wife found a way not to break the bank on sushi...

My wife had this brilliant plan to keep costs down, since sushi can be a little pricey (as sushi in Mountain View is wont to be), by ordering bento boxes. Oh the cleverness of my wife! I got the most delicious spicy pork bulgogi, like better than at Korean BBQ, with three pieces of delicate, umami agedashi tofu, plus tuna sashimi (three hearty cuts too not just thin slices) that came with plenty of perfectly sticky rice and a light miso dressing salad. Her box had a good portion of crisp vegetable tempura, which she enjoyed even more than the chicken teriyaki (which she didn't love but didn't hate either) she got with it. Then! We also ordered the Cherry 🍒 Blossom Roll, which satisfied our desire for salmon, tuna, and tobiko in roll form. Our plan is that each time we just rotate our which roll we get until we've had them all. With this, we cut our typical bill in half and feel much more full and satisfied, plus got to eat some really good foods we otherwise wouldn't have gotten.

We were also comforted by the fact that we saw them disinfecting everything from table to chairs, all employees were wearing masks properly, and the tables were appropriately distanced. We had the prompt, friendly, and attentive service of several waiters, probably because we were the only ones at the restaurant at 12:30 pm on a Wednesday.

Mizu had been one of our top favorite sushi restaurants for a long time, started going because I lived near the one on Winchester and would go to a) watch Sharks games and b) sometimes saw Sharks players there too... until we found Yuki Sushi in Santa Clara, which is delicious and incredible itself, however, it's farther from home and they don't currently do outdoor dining, so... Mizu is back on top, for the time being,...

Been going there for take out for last few years. Ordering $100 to $150 each time, especially in the last year to two. Last two weekends, the Miso Black Cod (ordered 2 orders each time) was bad (not firm fish but blubber texture and bad taste). Two weekends ago, 1 of the 3 pieces from 1 of the 2 orders was bad. This was the first time experiencing bad fish from there. Thus, let it go. And this past weekend, 1 each from both orders and 1 additional piece (was not as blubbery as the others 2 but tasted off). This time I decided to save the bad pieces and called them.The front desk person said not to bring in the fish but will have manager credit for 1 order. I said since 1 piece from two weekends ago was bad too and 3 pieces from current orders was bad, giving me refund for just 1 order did not seem the right thing to do. Today, the person called back to say they will only refund for 1 order rather than absolute minimum of 1.33 order price which I think is fair. They refused, per their manager. Do check the status of the fish before leaving the place if you are doing take out. I will not return here or their San Jose location. When the person initially told me they check their fish daily, I really was tempted to drive down there with the fish I saved...