Arbor Terrace Mountainside — Local services in Mountainside

My mother was there for a year and we moved her out due to poor quality care we observed there. For example-she got a urinary tract infection (which later we found out they only bathe the residents twice a week). It caused her to be dizzy and fall so they sent her to the hospital and was released same day back to arbor terrace. Knowing she was not feeling well and that she was a fall risk, they could have kept a closer eye on her-Nope-next day she fell and broke her hip and collar bone. She was in the hospital and rehab center for weeks. No discount at arbor terrace-you still pay full price even when they are not there. My mom missed 105 meals at arbor terrace that I still paid for. I emailed the director my mom's address at rehab in case they wanted to send her flowers-nope-no flowers, no get well card-they were getting their full fee so who cares. The staff puts on quite a "show of care" during the day when most family members would visit. But it is quite a different picture in the evenings when my sister would go over there to check on mom. She would find the aides hanging out in the nurses office or on the computer. One evening a resident came out of her room and asked the aide to turn her tv on for her. The aide refused saying it was the job of the day staff and they left at 4. another time my sister got there to find several residents in the living room area staring at a blank tv waiting for someone to turn it on for them. No one would so my sister had to do it for them. (which she struggled to figure out how to turn it on and asked an aide to help her and was ignored). The food is horrible there too. Another incident: my mother went to the dining room for dinner and got upset so my mother went back to her room. They later brought her dinner to her in her room which was now cold (they did not bother to try to heat it up in the microwave) so of course my mother did not want to eat it. The aide's response was : we can't make her eat. Oh OK-so for $7400 a month, lets just let my mom starve. All of these things were discussed with the director at numerous meetings so this review should not come as a surprise.

UPDATE: Don't let their response fool you. Their response is typical and they act like this is the first they are hearing about any problems when the director is well aware of the issues documented above. Now they are trying to get all their employees to write good reviews to...

Shortly after Arbor Terrace opened in Mountainside NJ in 2018, my mother moved there from another assisted living facility. Mom moved because Arbor was better suited to her budget and needs, esp. her desire for a shared apartment. We were very happy with Mom’s previous residence, but Arbor has been a step up in every way.

(1) Unlike other assisted living facilities, Arbor Terrace has THREE communities: Assisted Living (independent), Bridges (mild dementia), and Evergreen (advanced dementia). My mom started in Bridges, then moved to Evergreen as her dementia progressed. Seamless transition.

(2) It’s been my experience that everyone working at Arbor Terrace Mountainside genuinely cares about the residents. I mean EVERYBODY. They demonstrate extraordinary alertness, energy, dedication, caring, and compassion. During the Covid-19 crisis, they worked some serious magic to keep all the residents healthy. It definitely feels like the Arbor staff and my family are all on the same team, working hard to take the best possible care of my mom.

(3) The Nursing Director is excellent.

(4) The food at Arbor Terrace is very good. I’d be happy to eat there myself everyday.

(5) The engagement activities are many and varied.

(6) The building is gorgeous, new, and well-maintained.

(7) The management never coasts; they are constantly making changes to improve things. They keep families informed. The Executive Director is very...

I would completely recommend to someone to have their loved one live at Arbor Terrace. My 90 year old mother with Dementia has lived here since it opened in 2018 and it is beautiful, warm, and extremely engaging for the residents who live there. She is getting the care she deserves during this time of her life.

While no assisted living facility is able to take care of our mom 100% the way we would like them to, Arbor Terrace in Mountainside New Jersey comes really close. The whole team works tirelessly to care for our mom. From the doctors, nurses, care and activity providers to the kitchen, building and office teams they make our mom as comfortable as possible; she receives the attention she needs. When we have an issue, we bring it to Arbor Terrace’s attention and it gets resolved to our satisfaction. We are grateful to the Arbor Terrace’s teams for taking care of our mom during the Covid-19 pandemic and during this season of her life.

Since we have not been able to see our mother (grandmother and great grandmother) due to this pandemic, the staff have gone out of their way to accommodate our requests. We have a weekly Zoom call with our mom where she is able to see 15 of her family members at once. Since my mother is unable to set this up herself, the staff members communicate with us weekly and do it for her. We will be forever grateful to the lovely staff at...