The Prop Shop — Local services in Mukilteo

My husband placed an order for a prop. Stop reading now if you don't have a few minutes to read this story. He needed the prop because the last prop he had unfortunately met with an early demise. And that was not the only prop this summer to meet an untimely death. He's not real easy on props. Anyway he wanted to get the prop before the weekend so he ordered it with overnight shipping. The next day he saw the confirmation email from the company and it said it was shipped ground and he would have it next week. He insisted that's how he ordered it and that the page kept going back to ground shipping...so I called the company. They were in Washington State and I was halfway across the country. I got a guy in the shop who suggested I call back later and talk to someone in the office. So I waited an hour and called back. I spoke with Jodi who was extremely helpful. I explained to her that he had wanted it overnighted so he could have it for Friday. She said she needed to discuss it with her manager and she would get back to me. When she called back she said they would recall the other prop that was ground shipped and would overnight us one so we could have a new prop for the weekend boat excursion. How awesome! It arrived Friday morning and my husband installed the new prop. And off we went on our weekend trip. Thank you Jodi and ThePropShop! And thank you for reading this far. We made it 11 minutes before we...

It’s that time of year for many of us to be “dry-docked” and requiring some type of prop work (or a new one altogether). These guys are absolutely the “go-to” for “anything” to do with propellers. Their inventory is LARGE in addition to the many “specialized” services they provide. I can’t say enough positives to describe how fortunate we are to have The Prop-Shop in our area. The ability to do inboard shafting, all types of repairs, prop-speed coatings, along with pitching/cupping and anything else in-between is something to celebrate. The things they’re able to do are supremely critical when considering how important propellers are to boating speed and efficiency. If I could rate them a “10” I most certainly would. Google reviews only allows a “5” star max — which is too bad in this case — they deserve more.

From the initial contact to my exit out the door, every phase of the process was top notch. I “HIGHLY” recommend these guys — John is a “prop-savant” if there is such a thing. Our prop was mislabeled from the previous prop repair shop — they were able to “re-pitch” and “cup” ours to the proper specs for our Yanmar powered diesel engine - we couldn’t be happier…!

Thanks...

We have our boat at a haul out in Seattle and discovered both props needed rebuilding on Friday morning, the beginning of Memorial Day weekend. We delivered the props to the Prop Shop at about 1:45 pm. They were like most businesses, planning to be closed over the weekend and on Monday, Memorial Day. I explained our situation and asked if they could somehow get these props back to us by Tuesday. Chris Ives waited on me and the gentleman that does the props happened to be there and was consulted. They could not promise but would make their best effort to get them ready by Tuesday morning. Chris called about 3:15pm and said "Your props are ready." We picked them up later in the PM! This was amazing customer service and I am confident they were sympathetic to our situation and went above and beyond the call to help us out! THANK YOU SO VERY MUCH! We will spread the good will around to our boating friends and we consider this shop to be a reference...