FedEx Office Print & Ship Center — Local services in Murfreesboro

I went to this location on my break to return AT&T internet equipment. AT&T return instructions state that my equipment can either be returned to Fed Ex office stores or UPS stores without the need to pack or label the equipment. I entered the store at the Stones River location in Murfreesboro, TN. There was one person ahead of me. As I waited I noticed that there were 3 other employees standing around in the background. 2 customers walked in 3 minutes and 4 minutes after me and one of the employees went to their station to assist them. That employee never once asked ‘who’s next’! After that particular employee helped the 2 customers that came in behind me that employee asked me if I needed assistance. I said ‘yes, I need to drop off my AT&T equipment. The person said we don’t take those here…you have to go to a UPS store. I was confused by what the Fed Ex associate said so I went to the AT&T website to see the return instructions again…needless to say I was right and the person at the counter was wrong. I walked back in to the Fed Ex office store now already late for work and fuming a bit. A different employee asked if they could help me. I said ‘yes’ and went on to vent about the previous employee giving me wrong information causing me to lose my place in line and be late returning to work. This employee possessed my return. I asked this employee why the other employee seemed to be so inadequately trained? I didn’t get a response. IMO the other employee was clearly in a delusional and imaginary state of mind that caused the employee to be more focused on perceived appearances than actual reality. Unfortunately this is a classic example of how most DEI...

I have come to this kinko’s here in Murfreesboro as long as I can remember. This is the second time in 2 months the machines have been broken. Actually the same copy/fax machine. Not only was I treated like I was a problem because the machine was broken.(had to cut it off and reboot) I have now been waiting 30 minutes for a fax to go through that was put through by an associate. There were quite a few people standing to ship and one checking out in front. As I stood waiting not knowing I’d still be here 30 min later I was told to back up from the unattended counter and go sit to the back of the store. Talk about embarrassing. The tone the huff and puff that she started with because her machine was broken. Sydney some peoples lives are at stake and that’s why we choose your facility to help in a crunch. Everyone has a bad day today was one of those for me and that you treated me like as if I was in the way. As if I didn’t pay for a service like others. Today I felt humiliated in front of my 4 year old whose behavior was actually stellar because she felt mommy was in a panic! When you are in the customer service industry be careful how you treat others because you never know what others are going through. It’s not always about you. Clock out. Take a breather. I have always been able to count on you guys! Humiliation isn’t the way to go as I have now been waiting 45 minutes. Sydney you made a day that was already ruined worse. Now I look at sending duration was 14 minutes I have waited 45!!!!! Why was I...

Went in a lady named Judy was working in said hi. I went to the counter and she continued on with filling paper or something. Came up I asked her how do I print a couple of pictures on normal paper for my daughter’s homework. Hands me a card tells me to follow the steps then I ask if it will be small pictures so she can glue them and she says something along the lines it will print fit paper. So I was like fit paper? She was like yes I was like what does that mean? She repeats the exact sentence taking a deep breath as if I’m stupid or should know what she means. then I was what ever that means I just need a smaller picture. She goes I will have to do it here and I need to charge you extra then I was like ok then she goes just send it first and we’ll see with a frustrated tone. Then moves on to the next customer without seeing what I needed next. It seems like she was having a bad day but it takes less energy to be...